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Project Management During New System Implementation SDI is prepared to provide project management support for the City's ERP implementation utilizing both an overarching project management framework, and the application of a specific Work Plan as outlined in the next section of our proposal. The three major project management categories are described as follows: Plan — coordinating future project activities in conjunction with various project participants • Review software provider's Statement of Work and coordinating the project kickoff • Develop implementation project plan in coordination with software provider's project manager Communicate— disseminating project activities and information to project participants • Attend project meetings, Executive Steering Committee meetings, and other related meetings • Complete regular project status reports • Update SharePoint information • Review and distribute software provider's project meeting agendas • Review Software provider's site reports • Review project issues log regularly with Software provider's project manager, work to resolve issues, and communicate issues status with project team • Monitor and report on potential project risks Execute —completing or overseeing specific tasks associated with the project • Coordinate scope change requests • Process product enhancement requests • Coordinate software development requests • Assist with establishment of training accounts for users • Coordinate software installation • Coordinate staff training • Coordinate user acceptance training • Plan go -live activities in conjunction with software provider's project manager • Work with staff on change management efforts • Coordinate final acceptance process Provided on the following pages is SDI's project management framework that we utilize when managing the implementation of complex business applications. This framework was developed to help minimize risk, increase opportunities for efficiencies, and ensure that the implementation project remains on schedule. Our approach to these projects is to remain flexible, focus on tasks that the City directs us to complete, and work collaboratively with the City to ensure that we are maximizing the use of available resources. SDI is open to modifying and/or adjusting the proposed tasks and is flexible about where our efforts are directed over the course of the project.