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of the Software, except wbere said requests by CITY are incorporated within the <br />provisions of a duly executed Change Order approved by SI as set out in the Master <br />Renewal Agreement, <br />7. Sl reserves the right to bill an additional fee of three percent (3%) for Third -party services <br />should Third- party license vendors include an annual escalator that exceeds seven and <br />a half percent (7.5%). In such an event, SI shall provide CITY with adequate <br />documentation of Third -party license vendors' annual escalator increases exceeding <br />seven and a half percent (7.5%). <br />8. In addition to the above, where CITY purchases additional or different licenses related <br />to the SI Software, or any new module s/envh-onments, additional Support and <br />Maintenance Fees may be charged by ST at the time of purchase of such software <br />heense(s) and incorporate such increase(s) in any subsequent Support and <br />Maintenance Fee payments previously agreed to subject to a duly executed Change <br />Order approved by ST. <br />9. In addition to the Support and Maintenance Fee, CITY shall reimburse ST for its <br />direct expenses in providing support services ("Billable Fees") pursuant to this <br />Support and Maintenance Agreement which include as of the Start Date: <br />(a) courier services, photocopying, faxing, long distance phone calls and <br />reproduction services, <br />(b) all direct travel expenses including, but not limited to hotel, airfare, car rental, <br />tolls, parking and airline and travel agent fees; a travel time rate of fifty percent <br />(50%) of the individual 's current standard hourly rate; a per diem rate not to <br />exceed $85.00 for weekdays and a $150.00 for weekends and statutory holidays <br />that includes all meal, food and telecommunications expenses (receipts will be <br />provided to CITY); and a mileage charge consistent with the Internal Revenue <br />Service recommended rate per mile, <br />(c) and all other reasonable direct expenses incurred in the performance of SI's <br />duties hereunder. <br />ST may update its reimbursement policies from time to time, in which case such <br />updated policies shall apply for purposes of this Support and Maintenance <br />Agreement, provided that such updated reimbursement policies must generally <br />apply to all clients of ST. <br />10. ST shall supply all maintenance/build Releases to CITY at no additional charge other <br />than the payment of the Support and Maintenance Fee. <br />City Council 23 — 66 2/7/2023 <br />