SANTA ANA CHAMBER OF COMMERCE (5)

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City/Chamber Business Retention and Welcome Program Scope of Work (2023) In an effort to encourage the retention and expansion of existing businesses in the City of Santa Ana, the City established a cooperative business retention program with the Santa Ana Chamber of Commerce in 2016. The intent of this program is to outreach to local businesses and provide local contacts in the City and Chamber and gather pertinent data on their immediate needs, future plans and opportunities for continued growth in the City. This City would like to continue this partnership with the Chamber for 2023. Program: To ensure the City is proactively reaching out to Santa Ana businesses, the City of Santa Ana would like to contract with the Santa Ana Chamber of Commerce to conduct co-op business retention site visits and a business welcome program. City Obligations: • The City will supply a business list to provide to retention team members for outreach. • The City will, to its best ability, be available to attend with Chamber members during business outreach meetings. • The City will follow-up with all issues that were discussed at the retention visits. The City will input survey data into its Executive Pulse business database. • The City will provide a current list of new businesses each month with pertinent contact information such as business name, phone number, address and contact name. Chamber Obligations: Business Retention Program • Chamber will provide the City a Chamber representative that will be collecting information via questionnaires in person and/or via online retention visits. • Chamber will schedule all meetings with businesses and host business retention monthly meetings. • Chamber will conduct business retention visits (in -person, online and via phone/email) and will complete the City's approved retention survey with that business.