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INSURANCE NOT ON FILE WORK MAY NOT PROCEED CLERK OF COUNCIL DATE: A-2023-013-01 FED 2 8 2023 MASTER RENEWAL AGREEMENT FORPROFESSIONAL SERVICES THIS AGREEMENT (hereinafter "Master Renewal Agreement") is made and entered into this 7' day of February, 2023, by and between System Innovators, Inc., a division of N. Harris Computer Corporation (System Innovators), a Florida corporation ("CONSULTANT"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ("CITY"). CITY and CONSULTANT shall hereinafter collectively be referred to as "the PARTIES". o. F.�3k(AIGc a) 0A) e- RECITALS A. The PARTIES entered into that certain Agreement A-2014-073, dated March 18, 2014, (hereinafter "Original Agreement") by which CONSULTANT has licensed to CITY, cashiering and revenue tracking application software, along with support and maintenance of such software. B. The PARTIES successively entered into: (1) a First Amendment to that Agreement (A-2014-358) on December 16, 2014 to procure additional hardware and professional software services and related maintenance and support in connection with implementation of an Image Cash Letter Solution (ICL); (2) a Second Amendment to that Agreement (A-2016-099) on May 3, 2016, to amend said Agreement to extend the Term for an additional three year, with options to further extend by 2 additional years and to increase the CITY's iNovah — SWS — Enterprise software cashiering license to up to 300,000 annual receipts with corresponding Check 21 — ICL software and hardware support; and (3) a Third Amendment to that Agreement (A-2019-135) on August 20, 2019, to bifurcate the final 2 year extension option into two 1 year options and to increase compensation and add a 10% contingency. C. The PARTIES now wish to enter into a Master Renewal Agreement for purposes of expanding CONSULTANT's Scope of Services to include in addition to providing a centralized revenue management services, through a revenue management software system and equipment for purposes of cashiering, point of sales (POS) payment processing, image cash letter ("ICL") processing, the provision of associated merchant processing (including integration with third -party application providers), together with software and hardware support and maintenance services and receipting services for Europay, MasterCard, Visa, Amex ("EMV") credit card payment terminals, along with Payment Card Industry Data Security Standard ("PCI DSS") compliance, plus required cashier drawers, receipt printers, and other associated equipment and software to support such capabilities. D. Subject to Section 18 of this agreement, the PARTIES now also wish to add options individually exercisable by CITY for CONSULTANT to expand their services to provide CITY with integrations into CONSULTANT's software platform to allow third party integrations linking CONSULTANT's software platform to: (1) the CITY's Clariti Land Management System (real- time integration); (2) the CITY's CivicPlus CivicRec Parks and Recreation Reservation System (real-time integration); (3) the CITY's Centaman Zoo Ticketing System (file export integration); (4) the CITY's 3Di Systems Rental Registry Fee Program System (custom file export); (5) iNovah Custom Import Scheduler; and (6) to allow CITY to obtain a peripheral bundle for additional CITY cashier workstations, thus allowing City fullest access to agreed -to services and support.