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Page 2 of 4 7. The Organization will prepare an acceptance test plan and test scripts, perform acceptance testing, and report test results and identified defects to the Systems Innovator Project Manager within the specified timeline agreed upon in the project plan. a. Defect Criteria - Any issue identified during the execution of test scripts during any of the test phases will be assigned a severity level from one to four (defined below) if the issue is a defect. A defect is defined as an item that does not function as designed. The source of truth for the design is the associated functional or integration specification. b. The standard System Innovators Defect severity levels are defined as follows: i. Severity 1— Blocking defect associated with a critical functionality preventing continuation of the testing scenario; no workaround available ii. Severity 2— Defect associated with a critical functionality; a workaround is available iii. Severity 3— Defect associated with non -critical functionality ANNUAL SUPPORT , MAINTENANCE Custom File Export - 3Di Systems to iNovah for Rental Registry Payments $2,500.00 iNovah Custom Import Scheduler $2,500.00 Support and Maintenance Subtotal $5,000.00 Notes: • Rates for each interface above is based on single interface design and implementation at a time. Further license and services discounts may apply if multiple interfaces are combined into a single project. • The annual support and maintenance investment for application interfaces applies only to those interfaces written and maintained by System Innovators. Support fees for interfaces include modifying interfaces to comply with changes forced by legislation or System Innovators system upgrade. Support Fees for all payment collection software products licensed by System Innovators include help desk support services and upgrades to the latest versions of the licensed software as they become available. The annual Software Support Fee for iNovah entitles the Organization to upgrades/updates to iNovah as defined in the master annual support and maintenance agreement. • System Innovators' pricing does not include the cost for changes to 3rd party systems. • Should the project require travel to the Organizations location, then System Innovators will charge a fixed price of $3,500 for each one (1) person trip, which will be billed as incurred. System Innovators 9000 Southside Blvd 800.963.5000 • Fax: 904.645.8892 Jacksonville, FL 32256