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City of Santa Ana ADA Self -Evaluation & Transition Plan Scope of Services Jensen Hughes offers the following scope of services: 1.1 INITIAL INVESTIGATION AND DOCUMENT REVIEW - SELF -EVALUATION + PROGRAMMATIC REVIEW We will gather and review available documentation, such as any relevant reports, or previously conducted plans in preparation for performing field assessments and integrating the information into the updated Transition Plan. Our team will also provide a seminar via web conference to provide an overview of the process, procedures, reports, regulations, and maintaining the Transition Plan towards completion. Additionally, as required for public entities which employ 50 or more persons by 28 CFR §35.105, our team will perform an in-depth evaluation and assessment of current services, policies, and practices, often referred to as an ADA Self -Evaluation. Unlike the ADA Transition Plan which emphasizes identifying and planned remediation of physical barriers, a Self -Evaluation is generally focused on identifying non -architectural, programmatic barriers that may limit access to programs, services, or activities for persons with disabilities. Examples of the Self -Evaluation process include reviewing the City's formal grievance procedures, how the City processes requests for accommodations from the public, evaluating practices around communications, digital access, and more. Our firm will first initiate the Self -Evaluation process by coordinating with the City to gather existing City documentation related to programs and services which may impact individuals with disabilities and identify the City's organizational structure for identifying key departmental staff. Once identified, their input and involvement will be solicited to conduct the Self -Evaluation process. We will then customize and disseminate updated questionnaires to the key departmental staff responsible for specific areas to respond to and complete. These are tailored to the City's organizational structure, areas identified by the community's responses, and based on 13 different areas of criteria outlined in the ADA Title II Technical Assistance Manual (Source: https://www.ada.gov/taman2.htmi). This manual includes a broad range of areas pertaining to policies, practices, and procedures that may impact persons with disabilities, such as but not limited to communication, emergency management, a notice of ADA compliance, meetings and events, policy modification, reasonable accommodation, grievance procedure, construction policies, etc. Our staff will be available and on -call during this time to assist City staff in answering questions, comments and providing clarification as necessary to understand and complete the questionnaires. When the completed questionnaires are returned, we will review the responses and develop the findings which identify potential deficiencies within the City's existing level of program accessibility. In addition to these findings, we will provide recommendations for modifications to policies and practices as needed to comply with the various provisions of the ADA. These findings and recommendations will be updated and compiled into a draft ADA Self -Evaluation Report. The report will be saved in a PDF and Word format and a task -based Excel spreadsheet for the City's use. The Self -Evaluation Report, at a minimum, will include the following criteria: + Organization chart of departments and key personnel + Review and identification of all City departments and the policies, practices, and procedures that are included in the Self -Evaluation analysis + Assessment and identification of potential gaps in current policies, practices, and procedures Page 2 1 February 22, 2023 1 Rev. 0 copyright ©2023 Jensen Hughes, Inc. All Rights Reserved. T0822