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MEDICAL FRONT OFFICE ASSISTANT tMFO) <br />In -class / On-line / Hybrid <br />(MEDICAL ASSISTANT, FRONT OFFICE, COMMUNITY HEALTH WORKER) <br />Course Description <br />200 Clock Hours 112.0 Credit Hours <br />This two hundred hours (200), 12-week program prepares the student for entry level employment in a front <br />office setting of a physician's office, or Community Health Worker at a health care facility. The emphasis of the <br />program is placed on medical ethics, medical terminology, human relations, insurance billing, and secretarial <br />skills for a medical office. Basic computer operations (including MS Word and MS Excel), administration of front <br />office medical procedures, insurance forms, and CPT, and ICD-10 codes are also included. Soft skills training <br />will include ethics, good citizenship, teamwork, critical thinking and problem -solving skills, along with <br />communication, interpersonal and effective listening skills as well as de-escalating procedures. Upon <br />completion of this program, graduates will receive certification in BLS and AED, a certificate of completion, and <br />are eligible to test for national certification. <br />Course <br />Course Name <br />Clock Hours <br />Unit <br />Lecture <br />Lab <br />AMA 100 <br />Medical Assisting as a Career, Human Relations, <br />40 <br />1.65 <br />10 <br />30 <br />Medical Law & Ethics Teamwork, Intetpersonal Skills <br />AMA 101 <br />Reception, Office Equip., & Telephone Techniques, <br />40 <br />2.00 <br />20 <br />20 <br />Communication & Listening Skills <br />AMA 102 <br />Safety, Problem Solving, Patient Education & <br />20 <br />1.00 <br />10 <br />10 <br />Scheduling <br />AMA 103 <br />Managing Medical Records - Written & Electronic, <br />40 <br />1.85 <br />15 <br />25 <br />Philosophy & Understanding of Healthcare <br />AMA 104 <br />Insurance, Procedure, Diagnosis, Billing, & Coding <br />20 <br />1.00 <br />10 <br />10 <br />fCD-10 <br />AMA 106 <br />Patient Billing & Collection/Financia! Manaclement <br />20 <br />1.15 <br />15 <br />5 <br />MT 100 <br />Medical Terminology & Abbreviations <br />20 <br />1.15 <br />15 <br />5 <br />TOTAL <br />200 <br />9.80 <br />95 <br />105 <br />Completion of this course could lead to a position in a Physician's Office, Managed Care Group, Clinic, Hospital, <br />or Insurance Company. <br />Job Titles include: Front Desk Receptionist, Front Office Medical Assistant, Community Healthcare Worker, Unit <br />Clerk, and Admissions Representative. <br />SOC CODE: 31-9092 <br />Prerequisite: Student must have a high school diploma/GED/Assessment Test prior to enrolling in this course, <br />and no felonies or misdemeanors. <br />Equipment/Supplies include: A laptop computer, if applicable. <br />25 <br />