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DocuSign Envelope ID: 49380AED-6969-41 D5-8269-70DB6B62F795 <br />1. TABLE OF CONTEN15 <br />2. Services Provided....................................................................................................................... 3 <br />3. Agreement Statement................................................................................................... 5 <br />4. Firm and Team Experience.......................................................................................................................... 6 <br />General Overview of Helpmates History/Helpmates Profile............................................................................ 6 <br />Cityof Santa Ana's Helpmates Team................................................................................................................ 7 <br />5. Work Plan...................................................................................................................................................... 9 <br />SpecialistRecruiting........................................................................................................................................... 9 <br />Candidate Selection Process.......................................................................................................................... 11 <br />Communication Plan — Temporary Employee Ordering Process..................................................................... 12 <br />The Quarterly Business Review (QBR) Process........................................................................13 <br />Methods of Approach to Quality..........................................................................................13 <br />6. Cost Proposal............................................................................................................16 <br />7. Certifications (ATTACHMENTS)........................................................................................................... <br />• Attachment A: Proposer's Certification and Proposal item Pricing <br />• Attachment B: References <br />Non -Collusion Affidavit <br />• Non -Lobbying Certification <br />• Non -Discrimination Certification <br />Cost Proposal Form <br />City of Santa Ana Team Resumes <br />8. Service Utilization Report Samples......................................................................................................... <br />Example of Quarterly Report <br />Example of Annual Report <br />f� coia"51 Temporary Staffing 24nAc*04 PagCM/2023 <br />