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Gold Plan (5 Year Refresh Program): Annual Fee= 9% of the Total Kiosks Cost <br />This package is the most economical plan with reduced costs for services: <br />o The ability to remotely monitor, trouble shoot, and perform repairs on the Kiosks with <br />remote assistance from one of our knowledgeable support staff <br />o On -site support at $100/hour <br />o Smart -Bay Non -Recurring Engineering (NRE) at $4,000 per design <br />o Includes two-day shipping for replacement parts <br />Silver Plan "SmartDoor/Drawer Only": Annual Fee= 6%of the Total Kiosks Cost <br />Our most affordable plan, the Silver Plan includes: <br />o The ability to remotely monitor, trouble shoot, and perform repairs on the Kiosks with <br />remote assistance from one of our knowledgeable support staff <br />o On -site support at $125/hour <br />o Includes free shipping via ground shipping for replacement parts <br />o Since SmartDoors/Drawers are available in multiple sizes and configurations, please <br />contact us for information on upgrades. <br />Please Note: It is mandatory to complete the duration of a Service Plan cycle (i.e. 3-, 4- or 5-years) before qualifying <br />for the benefits of a Free Kiosk Refresh. If you decide to upgrade from one Plan Level to another, this can be done <br />at any time by paying the differential between your current plan and the new plan for previous plan years and then <br />paying the higher rate going forward. For those on previous Plan Levels prior to 11.1.19, you have the option to upgrade. <br />Contact us at 877.836.3727 for more information. <br />