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DocuSign Envelope ID: 6C666F1F-E77F-43CE-8AE0-2CDA4FE129A8 March 28, 2023 City of Santa Ana, CA ATTN: Sergeant Richard Shin, Acting Traffic Commander — Police Department 60 Civic Center Plaza Santa Ana, CA 92701 RE: RFP NO.23-036 — PARKING CONTROL ENFORCEMENT SERVICES Dear Sergeant Richard Shin, We would like to take this opportunity to thank you for allowing LAZ Parking to submit a proposal for the continuation of our relationship with the City of Santa Ana. LAZ Parking has successfully partnered with the City and the Santa Ana Police Department to provide parking enforcement services for the past five years. We have put together a succinct and comprehensive proposal that meets and exceeds the qualifications set forth in the RFP. Our desire is to continue to bring as much pride to the City in our management of the parking enforcement program as you have in your own management of the program. The experience and expertise we have gained over the years, along with the qualifications of our management team, our local and national presence, and our financial strength make its a valuable resource to the City. Our proven track record in Santa Ana City is one of the many examples of our commitment to the success of our customers. The following proposal makes a compelling case for why LAZ is the ideal company to continue to serve the SantaAna Police Department for its parking enforcement needs. We know your streets, zones, municipal codes, and special events intimately. For the past 5 years, we have flexibly adapted to the City's changing needs and have a vision for what we can do in the years ahead to continuously improve our service offering. Our proposed solution presents a risk -free commitment and ensures business continuity along with a best -value price based on our existing seasoned staff and operational infrastructure, no transition setbacks, and smooth ongoing operations. At LAZ, our people set us apart. Our Santa Ana Key Personnel include an experienced Project Manager Richard Kowaltschuk, seasoned Enforcement Supervisor Maria Espinosa, and our dedicated regional GM, Nick Lapating along with the executive support team made up of subject matter experts and familiar names like Peter Cho and Muhammad Mansoor. Each of our Santa Ana -contract Key Personnel are committed to the ongoing success and longevity of the Santa Ana program. You have our full dedication and the commitment of our entire organization. We want to continue supporting this project, and we will continue to deliver high -quality results and value to your department. IIACCREDITP.D f `L= Parking Control Enforcement Services CA RFP NO, 23-036 MARC'1129, 2023 C.n er toner 'PARKING ORGANIZATION- Tllrp CITY OF SANTA ANA. I I