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DocuSign Envelope ID: 49380AED-6969-41 D5-8269-70066e62P795 <br />City of Santa Ana's Team <br />Gena Monroy, Market Manager <br />emonroy@helomates.com; 949.752.6006 <br />Gena is an ASA Certified Staffing Professional and has over 15 years of professional experience in the recruiting <br />and staffing industry. Gena manages some of our largest client relationships as the key contact, conducting Specialist <br />supervisory duties, streamlining effective repotting metrics and coordinating temporary placements. Her experience <br />and consultative approach makes her uniquely qualified to effectively drive positive results and maintain lasting <br />relationships. <br />Gena will manage the City of Santa Ana account team to ensure a high-level of customer service delivery, including <br />recruiting, screening, assessing, hiring Specialists, supporting the quality control process, and that all aspects of <br />Helpmates' programs are being executed in working with the City of Santa Ana, and the continued weekly proactive <br />recruitment plans preparing for open orders received from City of Santa Ana. <br />Mihyiesha Flores, Talent Relationship Supervisor <br />mFlotvs@helormates.com: 949.752.6006 <br />Mihyiesha is an ASA Certified Staffing Professional and has over 10 years of progressive staffing industry <br />experience. Her responsibilities include recruiting, screening, assessing and hiring specialized employees, customer <br />service and key account service over all segments. <br />Norma Leanos, Talent Relationship Supervisor <br />olearms(aMehnnates.com; 949-752-6006 <br />Norma joined Helpmates in 2014 and has over 10 years of staffing industry experience. Her responsibilities include <br />recruiting, screening, assessing and hiring specialized employees, customer service and key account service over all <br />segments. <br />Joel Corrales, Recruiter <br />icorrales0helpmates.cnm; 949-752-6006 <br />Joel joined Helpmates in 2022 supporting sourcing of candidates and working daily to pipeline and funnel <br />candidates for the openings in the Irvine Branch. Joel will continue to play a close role with Gene on understanding <br />the positions at The City of Santa Ana and keeping a pipeline of candidates available for interview and placement. <br />Nancy Martinez, Staffing Coordinator <br />nmartinezna helamates.com; 949-752-6006 <br />Nancy is an ASA Certified Staffing Professional and has over 7 years with Helpmates. Nancy handles all payroll for <br />The City of Santa Ana, and administers all onboarding assessments and the management of sexual harassment <br />training. Nancy fields calls from our talent on assignment supporting any questions and assisting with employee <br />portal information. <br />Mario Soto, VP Of Operations <br />msato0helpmates.com; 949.752.6006 <br />Mario, is an ASA Certified Staffing Professional and has 22 years working with Gena and Rosalie on the City of <br />Santa Ana account. Mario supports Gena with oversight on compliance, auditing and hiring practices to ensure for <br />compliant delivery. Mario also oversees any employee relation issues minimizing liability working with Gera and <br />Human Resources. <br />Rosalie Villa, President (Project Manager/Principal Agent) <br />rvillat@helpmatess.com; 949.752.6006 <br />Rosalie, an experienced staffing executive and business leader oversees the sales and business solutions for <br />Helpmates with a focus on key clients accounts. She will have overall accountability of the partnership between City <br />of Santa Ana and Helpmates. Her focus will be to lead the team in creating and implementing programs driving cost <br />saving solutions and efficiencies, talent engagement and retention. Rosalie joined Helpmates in 1992 and has held <br />leadership positions in new business sales and key customer delivery strategy. Rosalie has had over 19 years' <br />RFP No. 23-051 Temporary Staffing Services Page 7 of 18 <br />