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Informality: Ombudsmen review inquiries and issues informally.They do not conduct <br />formal investigations, nor do they have decision -making power. Federal student aid <br />ombudsmen function as informal fact -finders when assisting individuals to resolve issues, <br />and when determining if student aid processes and procedures have been followed as <br />intended. <br />When process or procedural problems are identified through informal fact-finding, the <br />ombudsman documents the problems, informs the business process owner and <br />recommends improvements, as appropriate. Benefits are that multiple trends and <br />systemic issues can be reported rapidly, and informal ombudsman reviews are quicker <br />and cost less than formal processes. <br />Confidentiality: This value is most apparent with workplace ombudsmen (ombudsmen <br />who work with employee complaints), but all ombudsmen offer confidentiality as long as <br />there are no indications that: <br />The law has been or will be broken; or <br />2. There is a threat of imminent harm to people or property. <br />Benefit is derived when customers who would not necessarily come forward are <br />enabled to speak candidly when they know that confidentiality is assured. <br />Professionalism: Ombudsmen uphold both the principles and the outward <br />appearances of professional ism.This includes adherence to the strictest federal ethics, as <br />well as principles of corporate ethics and responsibility. <br />For more information on basic ombudsman principles, refer to the American Bar <br />Association standards for ombudsmen at: www.americanbar.org <br />Contact the Ombudsman's Office <br />Here is the contact information for the FSA Ombudsman of the Department of <br />Education.You may also want to read About the Ombudsman. <br />Postal mail <br />U.S. Department of Education <br />FSA Ombudsman <br />830 First Street, N.E., Mail Stop 5144 <br />Washington, D.C. 20202-5144 <br />Toll free number Phone Fax number <br />(877) 557-2575 (202) 377-3880 (202) 275-0549 <br />® - Scan to visit our website and social media pages. <br />Registration Information: Santa Fe Springs • 562-921-3722 • http:ltralningcenters.org.admissionslgainful-employment <br />