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Scope of Services and Schedule <br />training program works with the inspectors on how to make a good impression and to clearly explain the <br />inspection program. This training program reduces the chances a facility denies access or contacts the City <br />to ask questions about the inspector. <br />Our inspectors are also equipped with a field inspector "tool box" that includes appropriate BMP fact sheets <br />to provide to businesses and an iPad to complete the mobile component of data collection. Information <br />includes BMP handouts and pamphlets, BMP guidance materials, and fact sheets such as the IGP <br />coverage and No Exposure Certification Fact Sheet. The iPads are used to record the information during <br />the inspection. Inspectors complete most of the form during or immediately after the site walk. Before going <br />to the next facility, the form is submitted using the web -based application and the record is updated in our <br />database for real-time access by the City. Each inspector has a chance to QA/QC their work prior to <br />submittal and final review by our senior inspector. After the record is reviewed and finalized, the form is <br />printed by our administrative staff and mailed. <br />During the inspection program, there will be cases of unauthorized discharges observed during the <br />inspection and evidence of poor BMP implementation. Our inspectors will act on the City's behalf to help <br />manage the response to these cases. Our inspectors have pH paper and an administrative citation pad to <br />issue enforcement actions. As specified in the RFP, we have assumed there will be approximately 170 <br />cases per year to track and provide follow-up inspections. We have assumed that we will provide a <br />notification via email within 24 hours for discharge cases that do not pose a threat to human health or <br />environment. The City will be immediately notified for cases that may pose a threat. Our project team will <br />track the follow-up status and enforcement on these cases until they are properly documented and the <br />case is closed. WSP will provide the issued administration citations to the City or notification that an <br />administrative citation was issued within 24 hours of issuance. Our project team has successfully worked <br />with the City under the last contract to develop an enforcement process that is effective and streamlined. <br />6.2 Task No. 2: Database Management <br />Our project team will manage the City's industrial and <br />commercial web -based application and database in <br />accordance with the specific requirements outlined in <br />Orange County's MS4 permit and will meet the additional <br />record protection practices outlined in the 5th term draft <br />permit. Our team provides a seamless transition for this <br />contract, based on our extensive experience. During the <br />last contract period, WSP designed the web -based <br />application and database, migrated the data from the City's <br />Microsoft Access Database into a web -based application, <br />and managed the database. WSP hosted the database <br />and supplied tablets that are used for the mobile <br />component of the data -collection for no additional charge. <br />WSP will continue to supply the tablets for our field <br />inspection staff and host the database for no additional <br />charge during the next contract period. <br />Y <br />CITY OF SANTA ANA NPDES <br />PROGRAMS WEB PORTAL <br />Ina-W/C.-­1-il;N1-x xan <br />�O <br />rmore n rma on on ineaNaxvocs vm¢rams, vkexamxi oais'ax•rn Vs<I w�asss vnm inecMs wburw«ks aeenp. <br />rarassim.rewuneaess gr ecM'swebrone4 gnsew�rettmi4 iumnerar�sav�3ssicas. <br />The City's web -based application and database was <br />designed by WSP and streamlines the inspection process. The application uses drop down menus to <br />minimize writing in the field for efficiency and provides consistency between inspectors. The web -based <br />application also creates photo logs, eliminating effort downloading and managing photos and has <br />automated reports (including courtesy letters and quarterly reports) as required in Permit Section VI - Legal <br />Authority/Enforcement. Simple queries built into the application are also used to obtain the numbers for the <br />PEA. The web -application is available to the City at any time using a desktop computer or laptop using the <br />City's username and password. <br />City of Santa Ana I Industrial/Commercial Inspection and NPDES Program Support Services I Page 120 <br />RFP No. 23-028 <br />