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2215 N Broadway  Santa Ana, CA 92706  714.547.5468  Fax 714.564.9690  www.occtac.org <br /> <br /> <br />1 <br /> <br />Attachment C Revised: 05/09/2023 <br />Supportive Services Policies and Procedures <br />WIOA Program 2023– 2024 <br /> <br />Purpose: To establish guidelines for the issuance of supportive services to participants who are <br />identified in need of such services. Goal is to aid participants with their successful <br />completion of their WIOA goals and OCCTAC’s WIOA program. <br /> <br />Procedures: <br /> <br />Eligibility: <br />Supportive services are available to those identified as approved WIOA participants; have limited <br />resources to meet basic needs; and have expressed the need of additional support to OCCTAC’s <br />WIOA Program staff. <br /> <br />Supportive services will be made available to participants while they are enrolled in all phases of <br />the WIOA program. These services are contingent upon approval by the Program Coordinator and <br />OCCTAC Director. Provision of supportive service is not an entitlement. <br /> <br />Delivery of supportive services will be made in-person or to the WIOA participant’s personal email <br />or mailing address if available and in cases where in-person delivery is shown to be difficult for the <br />WIOA participant and staff. <br /> <br />Availability of Funds and Assessment of Need: <br />The fiscal advisor or the accounting clerk and the Executive Director will verify the availability of <br />funds and notify the Program Coordinator. Supportive services are delivered contingent upon <br />availability of funds, the need of the participant and given on a first come, first serve basis. <br /> <br />Initial assessment on need will be determined by the Case Manager and will be reviewed regularly. <br />Logs of services will be kept on a regular basis and service(s) will also be case noted for <br />documentation purposes. <br /> <br />Transportation Assistance Guidelines: <br /> <br />After identifying the need for transportation assistance and eliminating other resources, the case <br />manager and the participant will develop a service plan (ISS) and update progress in the case notes. <br /> <br />Transportation assistance is defined as the provision of a gas card; bus pass or ACCESS coupon <br />book. No replacement bus pass, gas card or ACCESS coupon book will be issued in the event the <br />participant loses his/her bus pass, gas card or ACCESS coupon book. <br />EXHIBIT 1