Item 15 - Debit and Credit Card Merchant Payment Processing Services

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DocuSign Envelope ID: 85A15EAD-F9AE-4B80-8EE6-FBACB34C4780 CLIENT SATISFACTION OFFER (RETENTION DEPARTMENT) Merchant Name or DBA Name: City of Santa Ana Merchant ID(s): 41399800818517, 41399800818822, 41399800818830, 41399800822550 Date: 8/29/2022 TSYS Merchant Solutions, LLC DBA Global Payments ("Global Payments"), values its merchant clients and strives to create mutually beneficial, long-term relationships with them. To that end, Global Payments offers you, the Merchant, the following terms. Accepting this offer will modify your Application for Merchant Card Processing ("Application") and Merchant Card Processing Agreement (the Application and the Card Processing Agreement are collectively referred to as the "Agreement") with Global Payments as follows: Pricing Interchange Pass Thru (0.00% + 0.00 P/I) Authorization Fees: Visa / MC .25, Discover .30, Amex .21 Monthly Service Fee: $5.00 Annual Location Fee for MC: $15.00 Fixed Acquirer Network Fee (FANF): $2.90 Contract Term The term of the Agreement will continue for from the last date of execution below (the "Effective Date"). This time period will be referred to as the "Extended Term". At the expiration of the Extended Term, the Agreement will automatically renew for successive one-year periods (each a "Renewal Term", and collectively with the Initial Term and the Extended Term, the "Term") unless a party provides the other party with notice of its intent not to renew the Agreement at least 60 days prior to the expiration of the then current term. Termination of the Agreement prior to the expiration of the Extended Term shall result in the assessment of an account closure fee for each terminating MID to be paid by Merchant as follows: (a) $250 if less than twelve months remaining from the date of termination to the end of the then current Term; or (b) $500 if more than twelve months remaining, or such portion of the foregoing as may be permitted by applicable law. All other terms and conditions of the Agreement remain unchanged. This Client Satisfaction Offer and the details contained herein are confidential and may not be disclosed, displayed, or otherwise transmitted to any third party except to attorneys, accountants or other professional advisers as may be necessary to effect the purposes of this letter between the parties. Sincerely, TSYS Merchant Solutions, LLC DBA Global Payments DOCUSigned by: By: I v:d L. G�- B858729A465E467... Name: David L. Green Reviewed and Accepted by Merchant: Name: Title: Secretary Title: Date: 11/4/2022 Date: Client Offer - TMS v1.2021Page 1 of 1CONFIDENTIAL