REACH EMPLOYEE ASSISTANCE, INC. - Laserfiche WebLink

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i. REACH will assist with drafting of any EAP related materials to announce REACH services to employees. 18. Qualily REACH conducts on -going quality assurance audits on all aspects of the program from inception to end of the contract year. REACH will supply the City with quarterly reports. 19. Citv's Understandine a. Top management support and commitment is essential to the success of the REACH Employee Assistance Program at the City of Santa Ana. b. REACH is a totally confidential program. The City will only be aware of employees referred officially by management and information about that employee will not be released without written consent of the employee. C. REACH will not, in all cases, be able to resolve the employee's or dependent's problem(s) in the set number of counseling sessions. In such cases the employee or family member will be referred to quality, cost effective resources available within the community. d. Employees and dependents will not be charged for the services provided by REACH. If referrals are necessary, those referrals may result in additional cost to the City's benefit plan and may result in added costs to the employee or family member. e. The REACH program is made available to all full- and part-time employees and their dependents. The REACH benefit starts on the first day of employment. f It is anticipated that the yearly employee utilization rate will be a minimum of 6-8%. The REACH promotional program will aim at achieving at least this utilization rate. The Agreement period will be from January 1, 2024 to December 31, 2026. 2. The total cost to the City for the services to be provided to the City and its employees by REACH under this Agreement shall be $1.85 per full time employee per month, and $1.25 per part time employee per month. While the number of persons employed by the City may fluctuate from time to time during the term of this Agreement, the City agrees the amount of compensation payable to REACH during the term of the Agreement shall be based on the member of persons employed by the City at the beginning of the month invoiced for.