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I. <br />Table of Contents <br />Information Regarding Complaints ________________ 3 <br />A.Nondiscrimination and Equal Opportunity Complaints ________ 3 <br />1.Policy Statement� __________________ 3 <br />2.Civil Rights _____________________ 4 <br />3.Nondiscrimination laws under WIOA'--____________ 4 <br />4.How to File Your Complaint ________________ 5 <br />B.Criminal Co mplaints ___________________ 6 <br />II.General Procedures for Handling Non-Criminal Violations of the Act _____ 6 <br />Ill. Procedures for Handling Complaints at the LWDA Leve1 _________ 8 <br />IV.Procedures for Handling Complaints afthe State Level _________ 12 <br />V.Procedures for Handling Discrimination Complaints by Participants _____ 15 <br />VI.Procedures for Handling Disability Complaints by Participants _______ 17 <br />GLOSSARY OF WIOA TERMS __________________ 20 <br />2 <br />EXHIBITC <br />Exhibit 2