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D.Record of Hearing <br />An administrative file containing support documents on the complaint resolution process <br />hearing conducted will be retained by the Santa Ana LWDA. The purpose of a record is to <br />serve as substantiation of the process followed by the Santa Ana LWDA on the resolution of <br />the issues and the results. This information would then be available for subsequent review <br />in the event the matter is raised with the State. Such records must be retained for a three­ <br />year period after the grant has been officially closed out. <br />The Santa Ana LWDA's written decision will be included in the record. Evidence received at <br />the hearing, notes by the hearing officer, stenographer's notes and tape recordings may <br />also be used. <br />E.Establishment of Complaint Procedures <br />In accordance with Section 683.600, each employing agency including private-for-profit <br />employers of participants under the Act is required to establish a complaint procedure for <br />resolving matters relating to the terms and conditions of employment. Employers may <br />operate their own grievance system or may util ize the Santa Ana LWIDA's established <br />procedures under Section 683.600. At a minimum these procedures must include: <br />1.Written notice, upon enrollment into employment training services, of the scope and <br />availability of such procedures. Employer's grievance procedures shall be set forth in a <br />written document and must meet the regulation mandate that a complaint will be <br />resolved with sixty (60) days from the date the complaint was filed. A copy of employer's <br />grievance procedure shall be provided to each participant upon enrollment in <br />employment training. <br />2.Written notice, at the time the grievance is filed, of the procedures under which the <br />grievance will be processed. <br />3.Written notification of the disposition of the grievance and a written decision shall be <br />issued within thirty (30) days of the filing of the grievance unless a present and long <br />established grievance specifically provides other limits; and <br />4.Written notification of the participant's right to request a review of the employer's <br />decision by the Santa Ana LWDA and the State Review Panel in accordance with <br />Section 683.600. <br />IV.Procedures for Handling Complaints at the State Level <br />Section 181 (c) of the Act and the WIOA regul ations at 20 CFR, Section 683.600 (d) requires <br />the Governor to establish a State Review process of complaints filed at the LWDA grant <br />recipient level and of complaints initially filed at the State level. <br />Appeals of decisions issued at the LWDA level including audit disallowances and sanctions <br />shall be reviewed by the State Review Panel. The State Review Panel shall review the record <br />12 <br />EXHIBIT C <br />EXHIBIT 1