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/ <br />Sample of Persons in Need From Quarterly Demographics Survey <br />All Interactions <br />Information & Referral Needs <br />To filter the Main Need Category down into Subcategories for all of 211OC's client interactions, click on the need label. To filter for Subcategories by Main Need Category and Service Planning Area, click the car associated with the Service Planning Area as indicated by the legend. <br />Demographics <br />211OC Contact Center Data <br />07/01/21 - 09/30/21 <br />Call & Text Volume <br />Main Need Category <br />0K 5K 10K <br />Count of Referrals <br />Housing <br />Food/Meals <br />Information Services <br />Mental Health/Addictions <br />Health Care <br />Legal, Consumer and Public Safety Services <br />Utility Assistance <br />4093 <br />1099 <br />820 <br />834 <br />640 <br />5260 <br />1261 <br />683 <br />933 <br />729 <br />740 <br />851 <br />1711 <br />654 <br />SPA Central North Outside OC South Unknown <br />Need Subcategory <br />0K 1K 2K 3K 4K <br />Count of Referrals <br />At Risk/Homeless Housing Related Assistance Programs <br />Housing Expense Assistance <br />Emergency Shelter <br />Housing Search and Information <br />Information and Referral <br />Nutrition Related Public Assistance Programs <br />Utility Assistance <br />1286 <br />1262 <br />1126 <br />902 <br />486 <br />524 <br />508 <br />2038 <br />1608 <br />1414 <br />1018 <br />597 <br />608 <br />578 <br />845 <br />448 <br />669 <br />332 <br />372 <br />259 <br />277 <br />283 <br />SPA Central North Outside OC South Unknown <br />Age Group of Person in Need <br />7%57%21%9%4% <br />Birth-5 6-11 12-17 18-24 25-54 55-64 65-74 75-84 85 and older <br />Service Planning Area <br />July August September <br />7898 <br />6659 59446427 <br />7618 7722 <br />2020 2021 <br />Contact Language <br />English <br />Spanish <br />Vietnamese <br />Farsi <br />Other Language <br />Mandarin <br />Korean <br />Portugese <br />Cantonese <br />16833 <br />3508 <br />45 <br />16 <br />16 <br />12 <br />6 <br />2 <br />1 <br />Race/Ethnicity of Person in Need <br />4%9%50%5%28% <br />API Asian Black/African American Latino/Hispanic Middle Eastern Multiple Native American White <br />Number of Children in Household of Person in Need <br />63%17%10%8% <br />0 1 2 3 4 5 6 or more <br />Veteran Status of Person In Need <br />21048 (97%) <br />719 (3%) <br />No YesNote that not all callers or people in need answer the veteran status question.Contact <br />language refers <br />to the language <br />the call or text <br />was conducted <br />in, not <br />necessarily the <br />language of the <br />person in need. <br />Count of Contacts by Service Planning Area <br />8833 (41%) <br />7603 (35%) <br />3338 (15%) <br />1404 (6%)(3%) <br />589 <br />North <br />Central <br />South <br />Outside OC <br />Unknown <br />Gender of Person In Need <br />12534 (68%) <br />5836 (32%) <br />14 (0%) <br />Female Male Transgender <br />EXHIBIT 2