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x ..._19. 01 . J' L I 12 <br />NAVIGATION CENTER SCOPE OF SERVICES <br />CASE MANAGEMENT <br />A. Case Manager's primary function is to connect clients to an array of social services, <br />entitlements, Food Stamps, Medi-Cal, and assist clients with completing any applications for <br />SSI, SSDI, Unemployment or retirement benefits. In addition, a Case Manager will work closely <br />with the client to secure vital documents needed to obtain permanent housing such as:Birth <br />Certificate, Driver's License or ID card, Social Security card, Passport, etc. Case Managers will <br />also be the primary point of contact when assisting clients through legal issues, homeless court, <br />and traffic tickets. Case Managers meet weekly, and at times much more frequently with clients <br />to develop goals, to obtain and maintain housing, and to become stable and active in the <br />community at large. Most importantly, Case Managers assist Housing Navigators when preparing <br />a client for permanent housing. This service is typically offered upon arrival and then weekly <br />thereafter, but may be more frequent based on the clients specific needs and goals. <br />Housing Navigators support Case Managers as they work with clients to gain ho€ising. A <br />Housing Navigator's job is to cultivate and maintain housing inventory suitable to meet the <br />needs of our clients. .Housing Navigators assist clients when navigating the Housing Authority <br />and the housing voucher system, landlord/tenant relations, rights and responsibilities of tenants. <br />In addition, I -lousing Navigators can assist clients with a"hands on" approachwhen doing <br />walkthroughs of potential units and introductions of the landlord and client, Housing Navigators <br />assist clients from the housing application process through to the move in, Housing Navigators <br />continue to support clients in housing as retention and stabilization specialists as well. This <br />service is typically offered once a client has completed the vital documents acquisition and <br />income verification process with their assigned Case Manager. This is an ongoing process, and <br />clients will meet at least 2x monthly with their Housing Navigator to start off with. <br />SITEIPR 0 GRJAI MANAGEMENT <br />The Site Manager is responsible :far the day-to-day supervision of the facility and all staff <br />assigned to the facility. Site Managers will maintain the facility up to city building codes and <br />contractual obligations at all times. Site Managers serve as arbiter in client issues, and set <br />standards of performance for all direct reports, Additionally, Site Managers will track and report <br />on all contractual data and outcome reporting. <br />SITE ASSISTANTS <br />Site Assistants' primary function is to assist clients with their day-to-day needs including but not <br />limited to: bedding, hygiene supplies, storage of personal items, transportation to and froze <br />appointments, laundry or food service where a client is physically incapable of completing these <br />tasks without assistance. Site Assistants will also be responsible for the daily upkeep and <br />ExL,[b,} B <br />