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May 13, 2021 Page 9 of 14 <br />3.2. Payment Gateway Interfaces <br />For payment processing, Relay will be integrating to Invoice Cloud. The payment <br />processing service is PA-DSS validated. Integration to the payment gateway initiates the <br />collection and reconciliation of the payments being gathered by the department. It is <br />required that the payment gateway integrates utilizing a REST/Web Service <br />implementation. <br />The following payment processing fees and services are not covered by the purchase of <br />the application: <br />•Transaction fees <br />•Merchant accounts <br />•Third-party payment processing services, fees, and software <br />4.Deployment Model <br />This implementation of Relay will utilize a mixed deployment. The Permitting, Dog Licensing, and <br />Business Licensing IVR applications will each be deployed on a new virtual server on premise in <br />Santa Ana’s VMWare environment. <br />Santa Ana must provide a Windows OS license for each new virtual server. Relay requires the <br />following minimum specifications: <br />•Quad-Core Intel Processor <br />•16gb RAM <br />•Windows Server 2016 <br />•ESXi v6.5 (or above) <br />If the customer is providing SQL: <br />•Microsoft SQL Server 2012 or 2016 <br />Santa Ana’s IVR solutions are licensed for: <br />•Four (4) inbound IVR ports allowing for up to four concurrent calls. Santa Ana is responsible <br />for providing either analog phone lines or VOIP SIP trunks to support the 4 licensed ports <br />The Relay Outbound solution will be deployed in Selectron’s single-tenant Relay Managed Services <br />environment. Relay Managed Services is a single-tenant hosted application, located in Selectron’s <br />local hosting facility. Selectron’s hosting facility is a co-located data center featuring keyed entry and <br />individual server locks for security. With a Managed Services solution, Selectron owns all hardware <br />and is responsible for security, ongoing maintenance, and proactive support. <br />Santa Ana’s Relay Outbound solution is licensed for 30,000 annual outbound messages and 4 hours <br />of Template Builder training per year. <br />Trusted Solutions. <br />Real Value.