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May 13, 2021 Page 11 of 14 <br />6.1.1. Provide Project Management <br />Selectron Technologies assigns a Project Manager to the service implementation. The <br />Project Manager is the Customer’s primary contact at Selectron Technologies and <br />coordinates all necessary communication and resources. <br />6.1.2. Provide Documentation <br />The Project Manager provides the Customer with the following documents to help <br />facilitate the service implementation process: <br />•Implementation Questionnaire- gathers critical information needed to <br />setup and initiate the service. This includes information on the toll-free <br />numbers, call volume, APIs, and the types of payments being gathered. <br />•Remote Access Questionnaire- details information needed by Selectron <br />Technologies to remotely access the Customer’s network and application <br />database, prior to system initiation, to allow for complete system testing. <br />•Implementation Timetable- details project schedule and all project <br />milestones. <br />•Quality Assurance Test Plan- assists the Customer in determining that the <br />interactive solution is functioning as specified in the Contract. <br />•Service Acceptance Sign-off Form- indicates that the Customer has verified <br />service functionality. <br />6.1.2.1. Develop Channel Design <br />The Project Manager works with the Customer to develop and complete the following <br />portions of channel design: <br />•IVR call flow design <br />•Outbound messaging configuration <br />Software development cannot begin until these design elements are completed and <br />approved by the Customer. <br />6.1.3. Perform Quality Assurance Testing <br />Selectron Technologies thoroughly tests all applications and integration points prior to <br />initiation, ensuring system functionality. This includes data read from and written to the <br />application database and the general ability for a customer to successfully access live <br />data and complete a transaction. <br />6.1.4. Provide Installation and Administrative Training <br />Selectron will provide two days of onsite installation and training for Santa Ana’s Relay <br />solution. <br />Trusted Solutions. <br />Real Value.