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2 of 2 <br />2. Assumptions and Other Terms <br /> <br />The estimated support and maintenance fee schedule above are based on the following <br />assumptions. <br /> <br />a. Fee amounts in the schedule above for Renewal Terms are estimates, which may be <br />increased or decreased. The future fee estimates do not include increases to reflect <br />additional functionality purchased. <br />b. Future fee estimates for Renewal Terms are not a guarantee that Consultant will agree to <br />automatic renewal of the PremierPro Support and Maintenance Agreement, and future fee <br />estimates shall not affect Consultant’s right to provide notice of non-renewal under <br />Section 2 of the PremierPro Support and Maintenance Agreement. <br /> <br />3. PremierPro Support Covered Products and Licenses <br /> <br />The following products and licenses are covered under the PremierPro Support and Maintenance <br />Agreement. <br /> <br />Municipal Utility Services <br />Relay Utility Pack Interactive Voice Response Solution <br />Included Functionality: <br />• Current Balance Owed • Partial Payment <br />• Last Billing Date and Amount (Up to last 6) • Credit Card Payment <br />• Next Billing Date • ACH Payment <br />• Last Payment Date and Amount (Up to last 6) <br /> <br />Language Add-On (Spanish) <br />Language Add-on (Vietnamese) <br />8 Licensed Ports with English & Spanish Speech Recognition <br />