Item 35 - Interactive Voice Response System Support & Maintenance, Services, and Software

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4 of 6 4. Scope of Work On-Premise Relay Dog License Interactive Voice Response Solution Includes: • 4 Licensed Ports • Credit Card Payment (Invoice Cloud Payment Gateway) • Validate Dog License • ACH Payment (Invoice Cloud Payment Gateway) • Renewal Timeframe & Due Date • Partial Payments • Validate Discounts • Languages: English, Spanish & Vietnamese • Rabies Expiration • Transfer to Santa Ana Staff Assumptions/Requirements: • Relay Dog License IVR will be installed on a new separate virtual server on the City’s VMWare environment. The City will provide the Windows OS license for the new virtual server. • A Standard Application Database is defined as an Application Database that exposes the needed data and transaction business rules via an Application Programming Interface (API). All functionality listed above is contingent on the accessibility of the data and business logic from the application database via an API. • The IVR will be integrated with the City’s Dog License Application Database via API, if available through the City’s Dog License Application Database vendor. The City of Santa Ana is responsible for contacting the Dog License vendor for API availability/pricing. • Selectron’s quote does not include merchant account provider costs or associated fees, payment gateway costs or fees. • The City is responsible for providing either analog phone lines or VOIP SIP trunks to support the 4 licensed ports. On-Premise Business License Interactive Voice Response Solution Includes: • 4 Licensed Ports • Credit Card Payment (Invoice Cloud Payment Gateway) • Validate License • ACH Payment (Invoice Cloud Payment Gateway) • Transfer to Santa Ana Staff • Partial Payments • Languages: English, Spanish & Vietnamese • Provide Business License Information – fees due, due date, etc. Assumptions/Requirements: • Business License IVR will be installed on a new separate virtual server on the City’s VMWare environment. The City will provide the Windows OS license for the new virtual server. • A Standard Application Database is defined as an Application Database that exposes the needed data and transaction business rules via an Application Programming Interface (API). All functionality listed above is contingent on the accessibility of the data and business logic from the application database via an API. • The IVR will be integrated with the City’s Business License Application Database via API, if available through the City’s Business License Application Database vendor. The City of Santa Ana is responsible for contacting the Business License vendor for API availability/pricing. • Selectron’s quote does not include merchant account provider costs or associated fees, payment gateway costs or fees. • The City is responsible for providing either analog phone lines or VOIP SIP trunks to support the 4 licensed ports.