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Item 35 - Interactive Voice Response System Support & Maintenance, Services, and Software
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08/17/2021 Regular
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Item 35 - Interactive Voice Response System Support & Maintenance, Services, and Software
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8/17/2023 4:14:02 PM
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City Clerk
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Agenda Packet
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Clerk of the Council
Item #
35
Date
8/17/2021
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4 of 6 <br />4. Scope of Work <br /> <br />On-Premise Relay Dog License Interactive Voice Response Solution <br />Includes: <br />• 4 Licensed Ports • Credit Card Payment (Invoice Cloud Payment Gateway) <br />• Validate Dog License • ACH Payment (Invoice Cloud Payment Gateway) <br />• Renewal Timeframe & Due Date • Partial Payments <br />• Validate Discounts • Languages: English, Spanish & Vietnamese <br />• Rabies Expiration • Transfer to Santa Ana Staff <br /> <br />Assumptions/Requirements: <br />• Relay Dog License IVR will be installed on a new separate virtual server on the City’s VMWare <br />environment. The City will provide the Windows OS license for the new virtual server. <br />• A Standard Application Database is defined as an Application Database that exposes the needed <br />data and transaction business rules via an Application Programming Interface (API). All <br />functionality listed above is contingent on the accessibility of the data and business logic from the <br />application database via an API. <br />• The IVR will be integrated with the City’s Dog License Application Database via API, if available <br />through the City’s Dog License Application Database vendor. The City of Santa Ana is responsible <br />for contacting the Dog License vendor for API availability/pricing. <br />• Selectron’s quote does not include merchant account provider costs or associated fees, payment <br />gateway costs or fees. <br />• The City is responsible for providing either analog phone lines or VOIP SIP trunks to support the 4 <br />licensed ports. <br /> <br />On-Premise Business License Interactive Voice Response Solution <br />Includes: <br />• 4 Licensed Ports • Credit Card Payment (Invoice Cloud Payment Gateway) <br />• Validate License • ACH Payment (Invoice Cloud Payment Gateway) <br />• Transfer to Santa Ana Staff • Partial Payments <br />• Languages: English, Spanish & Vietnamese <br />• Provide Business License Information – fees due, due date, etc. <br /> <br />Assumptions/Requirements: <br />• Business License IVR will be installed on a new separate virtual server on the City’s VMWare <br />environment. The City will provide the Windows OS license for the new virtual server. <br />• A Standard Application Database is defined as an Application Database that exposes the needed <br />data and transaction business rules via an Application Programming Interface (API). All <br />functionality listed above is contingent on the accessibility of the data and business logic from the <br />application database via an API. <br />• The IVR will be integrated with the City’s Business License Application Database via API, if <br />available through the City’s Business License Application Database vendor. The City of Santa Ana <br />is responsible for contacting the Business License vendor for API availability/pricing. <br />• Selectron’s quote does not include merchant account provider costs or associated fees, payment <br />gateway costs or fees. <br />• The City is responsible for providing either analog phone lines or VOIP SIP trunks to support the 4 <br />licensed ports. <br />
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