Item 35 - Interactive Voice Response System Support & Maintenance, Services, and Software

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6 of 6 • Flat file: a .csv file, consisting of the call list and relevant recipient data, that is used to provide contact information and relevant data points to be relayed to message recipients. Flat files are only necessary for Agency-built templates. Selectron will work with the agency to provide an FTP site where flat files can be uploaded and made available for outbound campaigns. Relay Outbound has a web-based interface to configure and send messages as campaigns, which is accessed via the Relay Portal. • Transfers: Because the City’s Relay Utility IVR is on-premise and Relay Outbound will be hosted/managed by Selectron, only blind transfers (from Hosted Relay Outbound to On-Premise Relay Utility IVR) are supported. Annual Relay Outbound Bundle: Table 2.D above includes an Annual Relay Outbound Bundle of 30,000 Messages and 4 hours of Template Builder Training per year. Outbound messages are purchased in annual message bundles. Messages, as defined by the agreement, that are not used rollover to the next qualifying renewal. The rollover messages from one period may only be used to offset overages in the next immediate period. If there are no overages from one period, the rollover messages from the prior period expire. A qualifying renewal is one that is equal to or greater than the previous period. If customer chooses to reduce their annual plan renewal, rollover messages do not apply. The City may choose a different annual bundle size based on the number of annual outbound messages (calls, emails, text messages) the City is expecting to make. The Per Message Rate will depend on the bundle size. Sample bundles: Option Annual Bundle Size Per Message Rate Total Annual Fee 1 20,000 Messages $0.19 $3,800 2 30,000 Messages $0.17 $5,100 3 40,000 Messages $0.16 $6,400 4 50,000 Messages $0.15 $7,500 5 70,000 Messages $0.14 $9,800