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Item 35 - Interactive Voice Response System Support & Maintenance, Services, and Software
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08/17/2021 Regular
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Item 35 - Interactive Voice Response System Support & Maintenance, Services, and Software
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8/17/2023 4:14:02 PM
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8/17/2023 4:13:42 PM
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City Clerk
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Agenda Packet
Agency
Clerk of the Council
Item #
35
Date
8/17/2021
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Maximum Contract Compensation Table <br />4 <br />Optional - Land Management <br />Services IVR Support & <br />Maintenance from 1/1/2025 thru <br />12/31/2025 <br />$0.00 $21,902 $21,902 <br />Optional - Utility IVR Managed/ <br />Hosted Relay Outbound <br />messages Support & <br />Maintenance ($5,000) and <br />annual bundle of 30K messages <br />($5,100) from 1/1/2025 thru <br />12/31/2025 <br />$10,100 $1,515 $11,615 <br />FY <br />2025- <br />26 <br />Utility IVR Support & <br />Maintenance from 1/1/2026 thru <br />12/31/2026 <br />$24,235 $3,635 $27,870 <br />Optional - Dog License IVR <br />Support & Maintenance from <br />1/1/2026 thru 12/31/2026 <br />$0.00 $12,863 $12,863 <br />Optional - Business License IVR <br />Support & Maintenance from <br />1/1/2026 thru 12/31/2026 <br />$0.00 $12,863 $12,863 <br />Optional Land Management <br />System IVR Support & <br />Maintenance from 1/1/2026 thru <br />12/31/2026 <br />$0.00 $22,994 $22,994 <br />Optional - Utility IVR Managed/ <br />Hosted Relay Outbound <br />messages Support & <br />Maintenance ($5,000) and <br />annual bundle of 30K messages <br />($5,100) from 1/1/2026 thru <br />12/31/2026 <br />$0.00 $11,615 $11,615 <br />FY <br />2026- <br />27 <br />Utility IVR Support & <br />Maintenance from 1/1/2027 thru <br />12/31/2027 <br />$24,965 $3,745 $28,710
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