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<br /> <br /> <br />Coronavirus Emergency Rental Relief Fund for Tenants Page | 3 <br />Frequently Asked Questions as of June 1, 2021 <br />where the applicant resides as well as their rental payment amount. A hand - <br />written or typed written statement is preferred in the absence of a signed lease. <br /> <br />Q6) Do I have to be a U.S. Citizen to qualify for this program? <br />A. No, while we do require identification for all members of your household, we will <br />not ask about your citizenship status. <br /> <br />Q7) When will I receive assistance? <br />A. Our application has been open since August 17, 2020 and we have hundreds <br />of families waiting for assistance. Processing time depends on each applicant <br />after the application is selected and assigned to one of our four nonprofit <br />organization partners. The average length of time for processing is expected to <br />be four weeks from the date the application is assigned to one of the four <br />nonprofit organizations until payment has been processed and sent to the <br />landlord. If there is unverifiable information or there are multiple applications <br />submitted all at one time, the four-week turnaround time may turn into six to <br />eight weeks. Applicants will be able to view the status of their application by <br />going online and logging into their account at <br />https://portal.neighborlysoftware.com/santaanaca/participant/Login. <br /> <br />Q8) How are applications selected? <br />A. Applications will be selected based on Policies and Procedures for Determining <br />the Prioritization of Households that prioritizes eligible households where the <br />income of the household does not exceed 50 percent of the area median income. <br />Specifically, the City has a preference for households with incomes less than 50% <br />of the area median income. A total of 100 applicants will be selected from the list <br />of applicants based upon this written sorting methodology. This sorting process <br />will take place once a week until all of the funds are expended. Applicants who <br />have been randomly assigned numbers 1 - 100 will be divided into groups of 50 <br />and assigned to either Latino Health Access or Families Forward. If you do not <br />complete all the steps in the application and your Neighborly account does not <br />have a status of “application submitted”, it will not be included in the sorting <br />process. If you have not received funding previously, your application will be <br />assigned to Families Forward or Latino Health Access: <br /> <br />Family Size Maximum Family <br />Income (50% AMI) Family Size Maximum Family <br />Income (50% AMI) <br />1 $47,100 5 $72,650 <br />EXHIBIT 4