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31 IMPLEMENTATION PLAN <br />31 IMPLEMENTATION PLAN <br />SERVICES IMPLEMENTATION PLAN <br />Envise views Controls and HVAC Maintenance as the cornerstone of efficient facility operation. As a controls and <br />mechanical service company, Envise looks at systems and root causes rather than just individual components. This <br />allows us to understand the facility holistically and diagnose issues accordingly. <br />Envise understands that systems that are maintained properly, the expected life cycle of the equipment and expected <br />operating costs stay in line with design expectations. Because of this, Envise believes in a predictive and preventative <br />maintenance approach as opposed to reactive program. Based on this RFP, it is apparent that the City of Santa Ana <br />understands the importance of preventative maintenance as well. <br />Envise approaches maintenance as a "predictive and <br />preventative solution" We look at the entire facility, along <br />with the condition and environment of each piece of <br />equipment and component. We analyze all data to design <br />a solution tailored to fit the needs of the individual client <br />and facility. Based on equipment trends, Envise will make <br />recommendations on equipment in the early stages of <br />predictive failure. These predictions will allow Envise to <br />schedule repair shutdowns at times that do not conflict with <br />our client's core business operations. <br />Our predictive approach to maintenance is important to us --'w 1; <br />and our clients. We are in the business of providing client g at <br />comfort, and we pay special attention to our approach in <br />delivering the right maintenance program to the individual needs of each unique facility. This specific program is <br />built using the information provided by the City of Santa Ana, manufacturer's guidelines, industry standards, and our <br />experience. <br />COMMUNICATION <br />To Envise, communication is the most important part of any service program. We enter each client partnership <br />understanding we are being invited into facilities to use our experience to support our client's goals. In order to achieve <br />this, it is critical to effectively communicate issues, possible solutions and plans for quick implementation. <br />Effective communication begins with our service technicians. <br />Our service technicians take the lead in communicating all data <br />to the appropriate people, beginning with your dedicated onsite <br />Facility Engineer. Envise uses several forms of documentation <br />to maintain consistent communication, including a Mobile Tech <br />System, which documents our responsibilities for preventive <br />maintenance, equipment lists, schedules, reports, and other <br />critical maintenance items. <br />The benefit of keeping an electronic log assures standardization <br />of procedures for your facility. This guarantees the coordination <br />and prioritization of service procedures for your listed <br />equipment. Thus, the log becomes a management tool for our <br />clients to review with their owners and peers. All information <br />is maintained within Envise's servers and emailed to our clients at the end of the maintenance service, a service call, <br />or completion of an installation. Additionally, you as our client will receive a follow-up to each service performed, <br />ensuring that Envise executed our responsibilities to your great satisfaction. <br />Envise Proposal for City of Santa Ana - Facility HVAC Service, Maintenance and Repairs 18 <br />