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excellent working relationships with County departments, will allow Santa Ana to <br />recover all misallocated property tax revenue identified in a timely manner. <br />• HdLCC's service team is comprised of individuals with extensive experience in <br />property tax assessment, administration, auditing, economic development and <br />financial management. All of the firms' key personnel have worked in or with <br />public agencies and thoroughly understand their challenges and needs. This <br />ensures prompt and knowledgeable response to inquiries and provides for <br />relevant and timely information. <br />• HdLCC employs a staff of three full time information technology professionals <br />with expertise in applications development, network design and maintenance, <br />database management and technical support. These staff members continually <br />work on developing and enhancing the firm's technological capabilities. <br />• All HdLCC staff works from our centrally located headquarters in Brea, California. <br />The decision to operate out of a single location allows the company to minimize <br />overhead costs and thereby lower service fees, maximize coordination of client <br />services, protect the company's substantial databases and allows for immediate <br />response to requests for information or assistance. <br />• HdLCC will provide Santa Ana with access to the firm's web -based property tax <br />software which affords city staff a user friendly tool for parcel look -up and will <br />display parcel ownership, valuation, sales and building/land characteristic <br />information. <br />We look forward to reviewing this proposal with you in greater detail and demonstrating <br />how our services and software products can benefit the City of Santa Ana. <br />Sincerely, <br />1%;� da�_ <br />Paula Cone, President <br />pcone(a)hdlccpropertytax.com <br />120 S. State College Blvd, <br />714.879.5000 1 hdlcompanies.com I Suite 200 <br />Brea, CA 92821 <br />Page 12 <br />