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Service <br />I w- s. <br />CITY OF SANTA ANA RFP 21-102 FOUNTAIN MAINTENANCE <br />I. FIRM AND TEAM EXPERIENCE <br />a. Service First has been in business for 30 years. We have twenty-two (22) fully <br />trained and equipped service technicians, four (4) fully trained and equipped <br />repair technicians, and four (4) field supervisors. In Addition, our management <br />team includes Field Director, General Manager, Account Managers, and <br />Customer Service Reps. <br />b. The Project Manager will be Bob Wonnus, bwormusCa service-1st.com-714- <br />788-4589 cell. <br />1. Project Manager- Bob Worm us <br />1. 29 years experience in aquatic industry (21 years with Service First) <br />2. CPO Certified/NSPF Instructor 92*10684 <br />3. LA Technician#T5633 <br />ii. General Manager- Rich Rohr <br />1. 26 years experience in aquatic industry( 19 years with Service First) <br />2. CPO Certified <br />iii. Repair Supervisor -AI Conde <br />1. 34 years experience in aquatic industry (34 years with Service First) <br />2. CPO Certified <br />3. LA'Fech Certified T1144 <br />iv. Route Supervisor/ Assigned Technician if awarded contract -Alberto <br />Cervantes <br />1. 24 years experience( 24 years with Service First) <br />2. CPO Certified <br />3. LATechCertified <br />It. Listing of Resources <br />a. Service First understands the need and challenges of servicing the City of Santa <br />Ana Civic Center Fountains. We have overcome severe conditions and provided <br />excellent service under extreme conditions. If awarded the contract, Service <br />First will be assigning Alberto Cervantes as the regular technician. Alberto Is <br />currently in a supervisory role and understands all of the challenges associated <br />with the Santa Ana Civic Center Fountains, He Is well versed in Chemical <br />Controllers and will have each controller operational and maintained. Elias <br />Rocha will be thejanitorial technician. Elias has been performing this service for <br />several years now and will be directly supervised by Alberto Cervantes. We <br />2510 N. Grand Avenue, Suite 110 a Santa Ana, California 92705 a (714) 573-2200 • FAX (714) 573-2297 m License #556812 <br />  <br />  <br />City Council 20 – 27 10/17/2023