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INSURANCE NOT ON FILE N-2023-292 WORK MAY NOT PROCEED CITY CLERK DATE: p•.p01tr,�U) MAINTENANCE AND SUPPORT AGREEMENT FOR THE (COm" r ;P( DIGITAL IMAGING MANAGEMENT SYSTEM (DIMS) WITH LINEAR SYSTEMS, INC. THIS AGREEMENT is made and entered into on this 25`h day of September, 2023 by and between Linear N Systems, Inc., a California corporation ("Consultant"), and the City of Santa Ana, a charter city and N municipal corporation organized and existing under the Constitution and laws of the State of California a7 ("City") car RECITALS 0 A. The City desires to retain a Consultant having special skill and knowledge in the field of providing a maintenance to and support as necessary for the Police Department's digital imaging management system (DIMS) which maintains photographic, video and audio evidence for the Police Department. B. Consultant represents that it is able and willing to provide such services to the City and has provided maintenance and support for the DIMS system since it was originally purchased by the City in 2004. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall provide one (1) year telephone technical support & hardware repair/ replacement for all DIMS software & equipment as outlined in the attached Exhibit A. 2. COMPENSATION a. City agrees to pay, and Consultant agrees to accept as total payment for its services for City, the rates and charges identified and outlined in Exhibit A. The total amount to be expended during the term of this Agreement shall not exceed $20,500.00. The not -to -exceed amount includes a base amount of $18,000.00 and a $2,500.00 toward Consumables to pay for services/goods requisitioned at the sole discretion of the City. b. City agrees to pay invoices for services rendered since June 30, 2023. c. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City.