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RSG BETTER COMMUNITIES. BOLDER FUTURES. Via Email September 26, 2023 Judson Brown, Housing Division Manager City of Santa Ana Community Development Agency 20 Civic Center Plaza (M-26) Santa Ana, CA 92701 PROPOSAL —ADMINISTER THE CITY'S RENT STABILIZATION AND JUST CAUSE EVICTION ORDINANCES AND PROVIDE TRAINING, SUPPORT, AND GENERAL CONSULTING SERVICES RSG, Inc. welcomes the opportunity to provide the City of Santa Ana ("City") with services related to the City's Rent Stabilization and Just Cause Eviction Ordinance ("Ordinance"). It is our understanding that the City is seeking a consultant to provide administrative services for the City's Just Cause Eviction and Rent Stabilization Ordinance. In the next year, the City will be hiring additional program staff to staff the new Rent Stabilization Division and we understand that RSG will help with training, implementation of the Ordinance, Rental Review Board formation, rental registration, and community outreach and engagement. The following details the scope of services RSG will provide, the project team, and the fee schedule. SCOPE OF SERVICES RSG will perform the following Scope of Services: Implementation RSG is available to assist the City in the continued launch of the City's Ordinance, and to respond to public inquiries as needed. It should be noted that RSG only has Spanish speakers on staff and would need to work with the City to identify other translation services needed. We would work closely with the contacts that the City already has. Content Creation— RSG can prepare ongoing program information for property owners and tenants, including: • press releases, • website content creation, including a list of Frequently Asked Questions (FAQs), • maximum allowable rent increase, • lettersto rental property owners, and • fliers and handouts. • Staffing Counter and Hotline - RSG can provide temporary staffing to answer questions of property owners and residents, both in person for walk-ins and appointments at City Hall or the Housing Authority (or another location best suited for the clientele), and via the dedicated phone line and email address. Depending on the availability of temporary staff and the volume of inquiries, the number of days and hours of in -person staffing will be adjusted accordingly. • Workshops/Webinars - RSG can conduct up to two (2) workshops per month after the introduction of any new provision to the ordinances. These workshops will be in -person and online in the form of a webinar. They will be recorded and made available on the City website for future reference. The SAN DI EGO LOS ANGELES OAKLAND CORONA 170 Eucalyptus Ave, Suite 200, Vista, CA 92084 1 714.541.4585 1 webrsg.com