IRON MOUNTAIN INFORMATION MANAGEMENT, LLC (3)

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Iron Mountain Government Solutions City of Santa Ana Document Storage and Irnaginq Services 8700 Mercury Lane, Pico Rivera, CA 90660 Servicing 1915 S Grand Ave, Santa Ana, CA 92705 Addresses for the 6711 Valley View St., La Palma, CA 90623 City of Santa Ana 12958 Midway Place, Cerritos, CA 90703 600 Burning Road, Fullerton, CA 92833 16028 Marquardt Ave., Cerritos, CA 90703 Figure 2. Iron Mountain Addresses iii. Project Manager We are committed to providing the City with a support team to deliver an effective records management and imaging solution. Jose Felix, Operations Manager, will serve as the Project Manager for SAHA and COSA. His contact information is: office 619-205-5345 and Jose Felix is a 19-year Iron mobile 619-778-6644. Jose is a long-term employee of Iron Mountain employee who will Mountain, having started with the company in 2004 as a Record support the City as a Project Center Coordinator. After serving in that capacity successfully Manager. for seven (7) years, he assumed the role of Special Projects 00 Coordinator in 2011 for the San Diego market. In 2017, Jose was promoted to Operations Supervisor for San Diego in which he was responsible for overseeing 18 employees, two (2) record centers, and the transportation department. In 2021, Jose advanced to his current role, and he is now responsible for the Los Angeles market as an Operations Manager. To deliver exceptional customer service, we also assign Customer Success Managers (CSM) to support our public sector clients. Tina Lapent will serve as your CSM and be available as your point of contact for any questions or issues. She has been with Iron Mountain for over 12 years and began as a public sector CSM role in 2022. Tina works with clients in six (6) states and is responsible for assisting with contract modifications and services changes, as needed. She will provide training and assistance on our self-service customer portals, such as IMConnect, which offers the City on - demand tools to generate reporting, request services, and review services. e. Proposed Work Plan L Approach Given our breadth of experience and capabilities, we will provide SAHA and COSA with confidence to entrust their document storage and digital imaging needs with Iron Mountain. We offer the City a convenient and compliant document storage program that will securely store your 1,829 boxes and accommodate any increase in records that may be needed by SAHA and COSA. As outlined in our Technical Proposal within the sections below, we will provide SAHA and COSA with industry best practices, defined processes, and tested procedures to support the overall document management and digital imaging programs needed. General Secure Record Centers (Exhibit 1, General, items a and fl Iron Mountain has six (6) record centers that are within a 30 mile radius of the City of Santa Ana's City Hall located at 20 Civic Center Plaza. Given the close proximity, we are able to use pick up and delivery routes that are most cost efficient and effective to SAHA and COSA. All of Iron Mountain's