IRON MOUNTAIN INFORMATION MANAGEMENT, LLC (3)

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Iron Mountain Government Solutions City of Santa Ana Document Storage and Imaging Services I�i�^II 101 • After market high security cargo door locks patented Compartmentalized Cargarm o • Factorylocks •Compartmentalized cargo areas • Basic alarm system Driver proximity controls • Dual keyignitlonimmic ilizer • In -motion security detection system Figure 3. Iron Mountain Transportation Security Controls. Standard operating procedures are created by our delivery teams in order to support clearly defined processes that are designed to meet the need for consistent and secure information transport through error reduction and process integrity. Our qualified drivers are trained to follow careful procedures during the loading and transport of all customer material to prevent exposure to risk at any Iron Mountain location. We have instituted a strict loading and unloading process that is supervised by an Iron Mountain employee and ensures vehicle and facility doors are only unlocked and opened during the loading and unloading process. In addition to our team of drivers, record centers are staffed with qualified employees serving in a variety of roles. Prior to the start of employment, Iron Mountain employees are trained on records management procedures and policies to ensure safe -keeping of our customers' information. Our record centers are led by an Operations Manager or Supervisor who oversees the onsite staff. They participate in regular briefings, support operational tasks, and assist with issue resolution and remediation. We also have a team of Record Center Coordinators to oversee schedules, processes and customer requests. To provide services for the City, some of our team members include: • Jack McMeekin, Operations Manager - 40 • Jose Felix, Operations Manager - 19 years with years with Iron Mountain Iron Mountain • Dustin Kalil, Records Management • Jeff Knaus, Transportation Manager - 27 years Supervisor - 15 years with Iron Mountain with Iron Mountain • Angel Vega, Records Management Supervisor • Bruce Casey, Transportation Coordinator - 41 - 21 years with Iron Mountain years with Iron Mountain • Silverio Alonso, Records Management • Fernando Alvarez, Transportation Coordinator - Supervisor - 7 years with Iron Mountain 18 years with Iron Mountain Background Check Process (Exhibit 1, General, item j) Iron Mountain strives to hire and retain the best candidates for all positions. By using stringent pre- employment screening, we ensure our staff are qualified and prepared to serve our customers with integrity. In lieu of the criminal records clearance from the State of California Department of Justice, Iron Mountain will implement our standard background check process which includes the following elements in Figure 4: **** * Drug Identity Employment Motor Vehicle Non -Disclosure Government Criminal Education Work Screening Verification Verification Review Agreement Terrorist Watch Conviction Search Verification Authorization (E-MIA) Vor Drlvvs/Coutlern List Review (When A00(Ieablst Figure 4. Iron Mountain's Background Screening Elements.