IRON MOUNTAIN INFORMATION MANAGEMENT, LLC (3)

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Iron Mountain Government Solutions City of Santa Ana Document Storage and Imaoina Services • All digitized material will be uploaded into Iron Mountain's Insight solution. Insight employs electronic data replication and offsite storage. Data is securely duplicated from primary systems to remote servers, thereby creating redundancy (e.g., mirror site). • All digitized material will be uploaded into Iron Mountain's Insight solution. InSight maintains a business continuity plan that includes annual verification of disaster scenarios together with other Iron Mountain critical systems. • Access to Iron Mountain's Insight solution will be provided for the SAHA/COSA users. The storage space will be allocated based on the quantity of images uploaded. ii. Suggestions and Special Concerns As the City of Santa Ana is a current customer of Iron Mountain, we believe that we offer enhanced value by being your sole records management provider for current records and any future increases. By centralizing your document storage needs to one vendor, Iron Mountain offers the City one single point of contact to streamline your service needs and help expedite new requests, offering an efficient and flexible model for service. Beyond records management, Iron Mountain is capable of providing digitization and archival destruction services, thereby reducing your touchpoints to one single vendor. Helping the City get the best value and save time with procuring information management services, Iron Mountain stands ready to continue to support your requirements and expand with any additional service needs and records management increases. iii. Implementation Plan and Deliverables An implementation timeline is dependent on the customer's speed and ability to prepare boxes for moving. Generally Iron Mountain can pick up 400 boxes (8 pallets) per load per day which is dependent on how quickly the customer can have the boxes ready. For any new material being moved to Iron Mountain, we will work with the City to develop an agreeable timeline. Once an agreement is reached to meet SAHA and COSA's stated goals, understanding the necessary steps to execution becomes the priority. Partnering with your stakeholders, Iron Mountain will facilitate a pre -implementation session focused on assisting SAHA and COSA to: • Document overall program/engagement objectives. • Identify your implementation stakeholders to align with the Iron Mountain team. • Define any technology -related requirements, including system setups, authorizations, etc. • Identify potential program/engagement risk concerns, and methods to mitigate each. • Define and document key measurements for determining program/engagement implementation success. • Assistance in program announcement, communication, and training strategy, leveraging proven Iron Mountain templates and resources in alignment with your internal communications protocol. • Define the implementation timeline and expectations. Iron Mountain's implementation professionals subsequently turn their attention from planning to execution, acting as both implementation lead and primary liaison between both organizations' key stakeholders, ensuring the successful and timely fulfillment of your program/engagement. This includes: • Tracking/reporting of agreed -upon metrics and activity/volume levels.