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Here's how our support team drives satisfaction and compliance: <br />1. We provide caring, one-on-one service based in compassion and confidence. <br />2. Our goal is to make our customers feel heard, respected, and helped as efficiently as <br />possible. <br />3. We build real rapport with customers while increasing their knowledge about fighting <br />blight in their community. <br />4. We ensure that you get the information you need, when you need it. <br />5. We're upbeat, enthusiastic, and we care! <br />HERA CUSTOMER SUCCESS PROVIDES HANDS-ON ASSISTANCE: <br />1. We provide onboarding training of City staff, and for new staff as necessary. <br />2. We provide training to mortgagees, servicers, and their registrants to facilitate an <br />intuitive and simple registration process. <br />3. We can attend City work sessions on foreclosure and real property <br />registration trends and related issues. <br />4. We participate in real property registration -related events and meetings when <br />requested. <br />5. We provide reports and assist in preparing real property registration -related <br />presentations when requested to the City and other groups. <br />6. We work closely with code enforcement to ensure high compliance rates and <br />adherence to all legal requirements. <br />7. We promptly respond to the City's FOIA requests. <br />HERA BENEFITS FOR CITY STAFF: <br />1. Increased compliance and maximized revenue by identifying registration gaps <br />2. Reduced time to collect monies due <br />3. Reduction of internal costs and resources <br />4, Automation of tedious staff tasks <br />5. Compliance enhancement <br />6. Modernize locally administered real property registration programs and fee <br />collection for the digital era <br />7. Exact payment amounts remitted automatically (no keying info) - calculates fees <br />and penalties automatically <br />14 <br />