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Santa Ana: Traffic Signal and Streetlight Maintenance (RFP NO.: 24-046) Y U ' ' — " <br />TRAFFIC <br />On -Line Portal (Service Business Platform @ITS) <br />Yunex Traffic has rolled out a new service tool called SBP (Service Business Platform), which <br />is a proprietary management system designed to effectively manage all service order progress, <br />remotely update our ERP system (SAP) and as work is performed. <br />SBP allows us to monitor many key performance items such as time arrived onsite, time of <br />completion, materials used, and vehicle/equipment used. <br />SBP keeps historical records for every location which allows the technicians an additional resource <br />when troubleshooting. <br />When creating a new service request, the SBP will query the location history and will flag the order <br />if it appears to be a repeated call out or duplicate order. <br />Technicians transmit response and routine maintenance items in real-time using IOS or Android <br />devices. <br />The contractual Scope of Work and all maintenance activities are also available for technicians to <br />review to ensure all tasks are completed within the specified timeframe. <br />Customer specific checklists for routine preventative maintenance will be available to the <br />technicians so all required tasks are completed, per your Scope of Work. <br />Service Management Tool @YUNEX = SBP <br />One modern plattorrn to support the global service turn and our customers <br />hlanileApp CUKUt nwportal <br />- nw- s LO* a LORM <br />- 6ap�tarq 6 Lka4q - &rrr# rErq.�ub <br />- 6roods &RD • Mor" A Trarirq <br />-•YMsruVM Pwm ti -Qrsh6or7a <br />- onhborft •Ouawhon raquesb <br />rrgQ�idx <br />.i <br />AI <br />'1 <br />E3aCWrrIL2 ; <br />5ervwe Centers <br />ad • Imprcmng service efficiencies <br />4111� 1 * Global data collection far data analytics <br />Poorer 61 Poeparunq • Creating a vast newmrk of Bares persons wilh field technicians <br />YUN- <br />TRAFFIC <br />©2024 Yunex Traffic 23 <br />365 <br />