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Santa Ana: Traffic Signal and Streetlight Maintenance (RFP NO.: 24-046) <br />©2024 Yunex Traffic 23 <br /> <br />On-Line Portal (Service Business Platform @ITS) <br />Yunex Traffic has rolled out a new service tool called SBP (Service Business Platform), which <br />is a proprietary management system designed to effectively manage all service order progress, <br />remotely update our ERP system (SAP) and as work is performed. <br /> SBP allows us to monitor many key performance items such as time arrived onsite, time of <br />completion, materials used, and vehicle/equipment used. <br /> SBP keeps historical records for every location which allows the technicians an additional resource <br />when troubleshooting. <br /> When creating a new service request, the SBP will query the location history and will flag the order <br />if it appears to be a repeated call out or duplicate order. <br /> Technicians transmit response and routine maintenance items in real-time using IOS or Android <br />devices. <br /> The contractual Scope of Work and all maintenance activities are also available for technicians to <br />review to ensure all tasks are completed within the specified timeframe. <br /> Customer specific checklists for routine preventative maintenance will be available to the <br />technicians so all required tasks are completed, per your Scope of Work. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />  <br />  <br />City Council 31 – 28 6/4/2024