HINDERLITER, DE LLAMAS AND ASSOCIATES (“HDL”)

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DocuSign Envelope ID: 9822D5D4-BOOB-4A67-B07F-02E780760E1B Deficiencies which are uncollectable due to insolvency or dissolution of the business, or for deficiencies which are otherwise incapable of collection (i.e. statute of limitation or other legal defense) shall not be considered a City voluntary election to waive, and thus, HdL would not be entitled to compensation related thereto under this provision. 2.3 The fee shall be paid notwithstanding any related City assistance, work in parallel, and/or incurrence of attorneys' fees or other costs or expenses in connection, with the relevant services. 2.4 Fees for travel and lodging expenses will be invoiced at cost and applied to all meetings (including implementation, training, operations and support). Travel expenses only apply to out of scope travel and must therefore be pre -approved by City. 2.5 Fees will be invoiced monthly to City for services performed during the prior month. Fees will be netted out of City's monthly revenue disbursement to the extent that HdL has commercially reasonable means to do so. Payment by City for any outstanding balance shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. 3. PAYMENT PROCESSING 3.1 HdL will configure payment processing services to utilize either a taxpayer funded model (convenience fee) or City finded model, as directed by City. City may switch between these models upon written request to HdL. Fees for each of these payment processing models are detailed here. 3.2 Taxpayer funded model — City authorizes HdL to collect each convenience fee from the taxpayer at time of payment. a. Credit and debit card processing — 2.9% of transaction amount, minimum of $2.00 b. ACH/eCheck processing - $2.50 per transaction 3.3 City funded a. Credit and debit card processing— 2.9% of transaction amount b. ACH/eCheck processing - $0.75 per transaction 3.4 Returned payments/NSF fee — Each occurrence of a card chargebaek, returned payment or insufficient funds will incur a fee of $25.00, to be applied to the taxpayers account. 3.5 HdL reserves the right to review and adjust pricing related to payment processing services once every fiscal year (as defined by the City, the period running from July 1st through June 30th the following year). HdL will communicate any fee adjustments to the City in writing, with sixty (60) days advance notice. Items that will be considered in the review of fees may include, but are not limited to: regulatory changes, card association rate adjustments, card association category changes, bank/processor dues and assessments, average consumer payment amounts, card type utilization, and costs of service.