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REGAL COURT REPORTING PROPOSED WORK PLAN Upon receiving a scheduling request from the City of Santa Ana ("City"), Regal Court Reporting, Inc. ("Regal") shall immediately add each request to calendar. ii. Two weeks in advance of the hearing date, Regal shall reach out to its network of Certified Shorthand Reporters ("CSRs") to secure coverage. iii. Regal shall notify the City of the placement of the CSR three business days prior to the scheduled hearing date. If Regal cannot place a CSR, they shall communicate with the City until they receive acknowledgement that a CSR was not scheduled for the hearing. iv. Regal shall instruct the CSRs to be present at the location of the hearing, with all necessary equipment set up, no less than 10 minutes before the scheduled start time. When requested, Regal shall provide an expedited rough transcript within as little as 24 hours, rip to one week. vi. Regal shall send reminders to CSRs at 10 and 12 calendar days to ensure timely delivery of transcripts. vii. Upon receiving transcripts from CSRs, said transcripts will be subject to Regal's rigorous Quality Control protocol to verify accurate speaker identification and spellings, and revisions shall be requested from CSRs as needed. viii. Regal shall reproduce photos, drawings, charts, and graphs used in hearings, and safeguard original exhibits provided by the hearing secretary so as to return them in their original condition and sequences. ix. Regal shall provide electronic copies of Q/C'd transcripts within 14 calendar days of the proceeding date. As such, Regal agrees to hold a copy of the transcript for a minimum of one (1) year after the conclusion of the hearing. The transcript shall include: (1) certification of original transcript and one copy; (2) condensed transcript ("mini"); and (3) word index. The original transcript shall be delivered to the requesting agency no later than 14 calendar days from when it is prepared. All transcripts will be produced and provided to the City in PDF format, or if requested, on 25-line numbered paper. All hearing transcripts shall include the CSR's signed 1551 N. Tustin Ave, Ste 750, Santa Ana, CA 92705 1 Phone: 866.228.2685 1 www.regalcourtreportingxom