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FortiCare Services I Technical Support, Advanced Services, and Professional Services <br />Self-service Resources <br />For expedited answers, Fortinet maintains ample self-service resources to get you the answers you need, fast. All the answers <br />to your questions are now in one place. The Fortinet community is a knowledge -sharing hub for customers, partners, Fortinet <br />experts, and colleagues. The community is a place to collaborate, share insights and experiences, and get answers to questions. <br />communitv.fortinet.com <br />Feature Highlights: Advanced Services <br />For enhanced security and tailored guidance, FortiCare Advanced Services gives you direct assistance from technical experts <br />who know your business and can help accelerate issue resolution. With designated account management and service delivery, <br />you can focus on your business while we focus on your success. <br />Entitlements vary by level but can include: <br />Designated Advanced <br />Technical Support for focused resolution of incoming technical support issues. <br />Service Relationship annual service and performance review. Quarterly operational review to cover technical ticket <br />Management statistics, quality issues, overall ongoing ticket analysis, product life cycle, ongoing activity, and 90-day <br />project planning. <br />Root Cause Analysis of critital incidents (Priority-1 and Priority-2) related to Fortinet appliances. <br />Upgrade Assistance which may include software recommendation, upgrade testing, and planning assistance. <br />Advanced Service Points for remote after-hours assistance, product upgrade assistance, and software recommendations. <br />Annual Training Package including NSE 4 and NSE Straining and certification vouchers. <br />