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V. GOALS AND OBJECTIVES METHODOLOGY INCARRYIN THEM OUT Goal: To assist families, the frail elderly and individuals experiencing challenges to independent living to maintain or secure safe, decent and affordable housing and achieve self-sufficiency. Objective(s) 1, Using FY 1999/2000 service levels to Santa Ana residents, to increase the number of low- income single parents, families, seniors and disadvantaged singles residing in Santa Ana who are provided assistance to avoid homelessness or institutionalization and achieve self- sufficiency by 7% (from 3,239 unduplicated residents to 3,466 unduplicated residents). Task/Action (A) Secure Santa Ana ESG funding to support additional rental and utility assistance payments for residents of Santa Ana - prior to programyear. (B) Inform agencies collaborating with LSS/OC EA of additional rental and utility assistance available to assist Santa Ana residents - upon notification of award. (C) Obtain support for LSS/OC EA Santa Ana ESG program operational costs - prior to program ye (D) Provide rental/utility assistance and other forms of support leading to self-sufficiency to 660 Santa Ana households through: client intake, assessment and case management services; provision of needed collateral support for food, clothing, infant products, ESL courses, help in obtaining personal documentation, medical prescription payment assistance, information and referral services, follow-up with referral agencies and documentation regarding client progress - 1" through 4'h quarters. 2. To provide 50 monthly bus passes and 50 units of volunteer transportation and escort services to residents of Santa Ana to: maintain, prepare for or obtain employment, attend medical and other appointments for mental or physical health -related purposes, seek assistance from social services providers or other trips required to maintain or achieve self- sufficiency. Task/Action (A) Obtain funds and establish eligibility and intake procedures for providing 50 monthly bus passes to those requiring assistance with local transportation - prior to r am year. (B) Increase awareness among LSS/OC volunteers providing transportation and escort assistance of the LSS/OC Santa Ana ESG program through announcements at churches, printed materials and regular communication with current Caring Neighbors Shared Housing and EA volunteers - I' and 2nd quarters. (C) Inform Santa Ana residents of new transportation services provided by LSS/OC through outreach efforts, to shelters, senior centers, agencies and programs serving single parent families, seniors and those with physical and mental disabilities - 1 S` and 2nd quarters. (D) Provide agencies serving eligible clients with transportation vouchers to be given to clients for travel to and from the EA center in Garden Grove for the purposes of program intake - I" through 41 quarter. 3. To perform comprehensive EA Santa Ana ESG program marketing/outreach activities. TaskJAction (A) Distribute Santa Ana ESG brochures to 250 agencies serving the client populations. ��CFYt B r T A