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4 ACCENT ON <br />LANGUAGES <br />Key Proaram Manager Resume: Caroline Lee, CEO, and owner of Accent <br />EDUCATION <br />Master of Translation and Localization Management <br />Bachelor of English Monterey Institute of International Studies, 2007-2009 <br />English / Mandarin / Taiwanese <br />Wenzao Ursuline University of Languages, 2005-2007 <br />EXPERIENCE <br />CEO, Accent on Languages, 2021-Present <br />• Establish the vision and implement strategic operations for the organization. <br />• Create a safe and diversified environment for employees to grow and thrive; establish a culture <br />of collaboration and integration that continuously enhances client experiences. <br />• Develop procedures to maximize operational efficiencies to provide the highest quality, fastest <br />delivery, and most reasonable budget for all of our clients. <br />• Supervise daily operations and provide support for daily operations at all internal levels. <br />• Collaborate with the team to prepare and present responses to government proposals, RFPs and <br />RFIs. <br />• Provide key operational decisions, financial predictions, and performance analysis. <br />• Continue leadership and stewardship in the community to help serve the greater good. <br />ISI Language Solutions; BIG Language Solutions, 2011-2021; VP of Operations (2021); Director of <br />Production (2016-2021); Production Manager (2014-2016); Project Manager (2011-2013) <br />• Identified, tested, and onboarded AI -based machine translation and CIA systems. <br />• Managed development of linguist contractor coordination and ranking platform and onboarded <br />CMS tools to optimize efficiency. <br />• Collaborated with stakeholders and cross -functional teams to plan and implement localization <br />project roadmap. Led teams from ideation through successful execution. <br />• Championed initiatives to increase operational adaptability, efficiency, and agility. <br />• Created data -centered reports and presentations for executives regarding performance, strategy, <br />and outlook. <br />• Partnered with sales, marketing, engineering, and accounting teams to define, prioritize, and <br />create growth opportunities. <br />• Successfully hired, retained, and trained top talent to expand from 15 specialized in-house <br />positions to 50+ cross -trained global team members in two years. <br />• Developed quantifiable metrics and KPIs to actively manage performance of operation and sales <br />teams. <br />• Drafted and negotiated responses to RFP's, SOW's, and NDA's. <br />• Supervised and streamlined recruitment, training, and ongoing evaluation of vendors. <br />International Brand Manager, BijouMontre SWISS SA, 2010-2011 <br />• Built international brand equity and encouraged sales development by organizing marketing <br />events in the US, Switzerland, China, Japan, Hong Kong, and Taiwan. <br />• Created localized product descriptions for advertising in English and Chinese. <br />• Advised key stakeholders regarding new products. <br />• Trained distributors and salespeople how to communicate design features to consumers in <br />China, Japan, Hong Kong, and Taiwan. <br />Accent on Languages Response 24-022A 13 <br />Volume I - SOQ <br />