Item 10 - Agreements with Accent on Languages, Inc., Mente, Inc. dba Cesar Vargas and Assoc.

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4 ACCENT ON LANGUAGES Real-time Turnaround With over two decades of experience in providing interpretation and translation services, Accent has perfected efficient workflows to ensure real-time interpretations for calls and meetings. Our comprehensive Content Management Systems (CMS), Translation Management Systems (TMS), and Computer -Assisted Translation (CAT) tools, coupled with experienced personnel, allows for streamlined rescheduling processes for translation and interpretation, enabling swift and accurate communication. Additionally, our project managers specialize in coordinating fast turnaround times for written materials, ensuring same -day confirmation for interpretation requests and next -day translation delivery without compromising quality. Accent will gladly accommodate any emergency requests and do our best to assist the City. Minimum requirements for linquists Interpreters must be able to accurately render oral communication involving two or more individuals. The interpreter must be able to accurately translate communication from all involved parties. In the event of meetings that are emotional in nature, interpreters are required to provide interpretation in difficult conditions and remain unbiased. The following is a quick summary of the interpretation skills and role of the interpreter: • Must be native in the target language. • Linguists' minimum requirements include favorable ILR-scale results (3+ or higher) and, in addition to 3+ years of experience. • Must be bi-cultural in addition to being bilingual. • Must be a cultural liaison between the client and the LER • Must have a good command of both languages. • Offer accurate and complete rendition. • Avoid interaction with the client without the government representative or social worker's permission. • Remain impartial and unbiased: The interpreter must not provide private opinions. • Use of the proper protocol: The interpreter must use the first person when interpreting and the third person when asking for clarification or repetition. • Notify Accent and the City immediately of any conflict of interest. Accent relies on standards based on accepted interpreting quality standards, code of ethics, and customer feedback. The following are the requirements to ensure that interpreters comply with industry standards (as per the American Society of Testing and Materials, ASTM): • Command of Foreign language • Attention skills • Analytical skills • Memory skills • Language transfer skills • Note -taking skills • Cultural Awareness • Clear and audible speech • Demeanor appropriate to setting Accent on Languages Response 24-022A 21 Volume I - SOQ