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Citywide Translation and Interpretation Services
<br />October 1, 2024
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<br />Request for Proposals (RFP) No. 24-022A was issued on February 22, 2024 on the
<br />City’s online bid management and publication system. A summary of vendor
<br />participation and results is as follows:
<br />185 Vendors notified
<br /> 16 Santa Ana vendors notified
<br /> 59 Vendors downloaded the RFP packet
<br /> 16 Proposals received
<br /> 0 Proposals received from Santa Ana vendors
<br />Proposals were solicited, opened on March 21, 2024, and evaluated. Sixteen proposals
<br />were submitted by the RFP deadline and 15 proposals were determined to be
<br />responsive to the specifications and met the City’s requirements. The proposal
<br />submitted by Multilingual Technologies, Inc. was deemed non-responsive as they did
<br />not submit all required documents by the RFP, and did not meet RFP specifications. An
<br />evaluation committee reviewed and rated the proposals according to the criteria listed in
<br />the RFP, and the following summarizes the responding firms and their rankings:
<br />Firm Location Rank
<br />Interpreters Unlimited, Inc.San Diego, CA 1
<br />Continental Interpreting Services, Inc.Brea, CA 2
<br />Cesar Vargas and Associates Orange CA 3
<br />Accent on Languages, Inc.Berkeley, CA 4
<br />Effectiff, LLC Fort Lauderdale, FL 5
<br />Homeland Language Services Oxnard, CA 6
<br />Propio LS, LLC Overland Park, KS 7
<br />Language Line Services, Inc.Monterrey, CA 8
<br />Global Language Solutions, LLC Philadelphia, PA 9
<br />911 Interpreters, Inc.Chicago, IL 10
<br />PLGS, LLC Arlington, VA 11
<br />Flix Translations Group, LLC Miami, FL 12
<br />Officemotive Williston, SC 13
<br />The Translation House Sun Valley, CA 14
<br />Universal Technical Translation Houston, TX 15
<br />In accordance with the RFP criteria, Staff evaluated proposals and determined that
<br />Interpreters Unlimited, Inc., Continental Interpreting Services, Inc., Mente, Inc. dba
<br />Cesar Vargas and Associates, and Accent on Languages, Inc. best met the City’s
<br />specifications, demonstrated vast experience working with public agencies, and the
<br />capacity to provide translation and interpretation services on-site and remotely to
<br />various City Departments. Therefore, staff recommends awarding agreements with
<br />Interpreters Unlimited, Inc. (Exhibit 1), Continental Interpreting Services, Inc. (Exhibit 2),
<br />Cesar Vargas and Associates (Exhibit 3), and Accent on Languages, Inc. (Exhibit 4) to
<br />ensure sufficient resources are available for all using departments.
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<br />City Council 10 – 2 10/1/2024
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