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TABLE OF CONTENTS <br />Volume I - Statement of Qualifications (SOQ) <br />a. Cover Letter...................................................................................................................................... 3 <br />b. Services Provided.............................................................................................................................5 <br />In-person and Video Interpretation Services...................................................................................6 <br />Video Remote Interpreting.............................................................................................................. 7 <br />Professional Audio Equipment for Events and Conferences............................................................8 <br />Telephonic Interpretation for On-Demand Communication............................................................8 <br />Average response time.................................................................................................................... 8 <br />Translation Services......................................................................................................................... 9 <br />Responsibilities of the Translation Team........................................................................................10 <br />Translation Glossary and Style-Guide Management......................................................................10 <br />c. Agreement Statement..................................................................................................................... 11 <br />d. Firm and Team Experience.............................................................................................................. 11 <br />Description of the Firm, Address and Account Manager...............................................................11 <br />Key Program Manager Resume: Caroline Lee, CEO, and owner of Accent.................................... 13 <br />Certifications..................................................................................................................................16 <br />Linguist Recruitment Checklist (must-haves).................................................................................18 <br />CEO's approval of the linguist and the translation and general involvement................................18 <br />Subcontractor Plan.........................................................................................................................18 <br />e. Proposed Work Plan........................................................................................................................19 <br />How to order services and response times....................................................................................19 <br />Real-time Turnaround....................................................................................................................21 <br />Minimum requirements for linguists............................................................................................. 21 <br />Implementation Plan..................................................................................................................... 23 <br />f. References - Attachment B...............................................................................................................26 <br />Cost Proposal (Volume II) and Certifications (Attachments) (Volume III) are enclosed in the next pages. <br />Table of Contents Volume II - Cost Proposal...........................................................................................................29 <br />Table of Contents Volume III - Certifications (Attachments) ...................................................................................37 <br />Accent on Languages Response 24-022A 2 <br />Volume I - SOQ <br />  <br />  <br />City Council 10 – 188 10/1/2024