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In-person and Video Interpretation Services <br />Our interpreting process is designed for efficiency and precision. Here is a depiction of our <br />seamless workflow: <br />Gathering information about the request: The process is initiated by collecting all necessary <br />details for the assignment. The Project Manager takes note of the interpreting requirements, <br />including: <br />●Nature of the meeting and subject matter <br />●Setting and format of the meeting/appointment <br />●Special cultural or gender requirements <br />●Dates and schedule <br />●Language or dialect combination (from and into) <br />●Availability of documents and texts to support interpreters <br />●Type of service: face to face, telephonic, video <br />●Mode of interpreting: simultaneous or consecutive <br />Confirming the interpreter: <br />●The PM acknowledges receipt of information promptly and confirms details with the <br />client/requestor. <br />●The Accent PM identifies and assigns a qualified interpreter or team of interpreters <br />tailored to the specific job requirements. <br />●Once all the interpreters have been assigned, the PM sends a confirmation to the City’s <br />point of contact, detailing all the agreed requirements. For on-site interpreting, special <br />attention is placed on noting issues in advance regarding accessibility and <br />transportation, such as entrance access and location, security or health checkpoints, <br />traffic, public transportation options, or parking availability. <br />Accent on Languages Response 24-022A 6 <br />Volume I - SOQ <br />  <br />  <br />City Council 10 – 192 10/1/2024