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i <br /> <br />Table of Contents <br /> <br />Section 1 – Executive Summary ............................................................................................ 1 <br />Section 2 – Company Background ........................................................................................ 2 <br />IK Consulting, LLC ......................................................................................................... 2 <br />Gray Quarter, Inc............................................................................................................. 2 <br />The IKC and Gray Quarter Teams .................................................................................... 3 <br />Section 3 – Company Qualifications ...................................................................................... 3 <br />Section 4 – References ......................................................................................................... 6 <br />Section 5 – Implementation Approach and Work Plan ............................................................ 10 <br />a) Project Organization Chart ...................................................................................... 10 <br />b) Project Management Methodology/Approach ............................................................ 12 <br />Project Management................................................................................................. 12 <br />Change Management ................................................................................................ 13 <br />Risk Management ..................................................................................................... 13 <br />Issues Management .................................................................................................. 14 <br />Communications Management .................................................................................. 14 <br />c) Recommended Work Plan ......................................................................................... 16 <br />d) Deliverables and Documentation ............................................................................... 17 <br />e) Roles and Responsibilities of City Staff ...................................................................... 19 <br />f) Data Conversion and Migration Approach ................................................................ 20 <br />g) Data Cleansing and Mapping .................................................................................... 20 <br />h) Training Plan ........................................................................................................... 20 <br />i) Testing Approach ...................................................................................................... 22 <br />Section 6 – Ongoing Maintenance and Support (Optional) ...................................................... 23 <br />a) Ongoing Managed Support Services .......................................................................... 23 <br />b) Upgrades, Patches and Other Maintenance ............................................................... 23 <br />c) Change Management (Post Go-live) .......................................................................... 24 <br />Section 7 – Pricing (Price Sheet Made Available as a Separate Document) ................................. 24 <br />Section 8 – Proactive Rental Enforcement Program (PREP) Billing (Optional) ........................... 24 <br />Section 9 – Sample Documents ............................................................................................ 24 <br />RFP Appendix A – Requirements ......................................................................................... 24 <br />RFP Appendix C – Price Sheet ............................................................................................ 25 <br />  <br />  <br />City Council 13 – 38 10/1/2024