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Page | 24 <br /> <br />c) Change Management (Post Go-live) <br />Change management post go-live differs from before go-live in that the focus before is on managing the <br />overall scope of the project to ensure it stays within budget, within project time frame and within desired <br />outcomes for the full project. After go-live the focus shifts priorities to be more overall effectiveness of the <br />full system, sustainability thru system standards and ongoing documentation of the path and decisions made <br />along the systems lifetime. <br /> <br />Post go-live should still have documentation related to what the requested/desired change is, why it is <br />deemed necessary and the impact on business processes and budget (just like pre go-live). IKC will support <br />the City of Santa Ana in these efforts either by following any documentation processes the city has in place, <br />or by assisting the city in setting up a procedure for creating one. <br /> <br /> <br />Section 7 – Pricing (Price Sheet Made Available as a Separate Document) <br /> <br />Per the RFP requirements, a separate Microsoft Spreadsheet, Santa Ana - Price Sheet_IKC.xlsx has been <br />completed and uploaded separately with this response. <br /> <br /> <br />Section 8 – Proactive Rental Enforcement Program (PREP) Billing (Optional) <br /> <br />See Appendix D for details on the PREP Billing Response <br /> <br /> <br />Section 9 – Sample Documents <br /> <br />Sample documents have been added as Exhibits and include: <br /> <br />Exhibit 1 – Change Order Document <br /> <br />Exhibit 2 – Design Document <br /> <br />Exhibit 3 – Test Script Examples <br /> <br /> <br />RFP Appendix A – Requirements <br /> <br />See Appendix A in this response for all required attachments, including: <br /> <br />Attachment A: Proposer’s Certification and Proposal Item Pricing <br />Attachment B: References <br />Attachment C: Proposer’s Statement <br />Attachment D: Non-Collusion Affidavit <br />Attachment E: Non-Lobbying Certification <br />Attachment F: Non-Discrimination Certification <br />Attachment G: SAM.gov UEI Verification <br />Attachment H: Certificate Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion <br />  <br />  <br />City Council 13 – 63 10/1/2024