|
MELISSA O. KERN
<br />IK Consulting, LLC PO Box 17661 Tucson, AZ 85731 (520) 891-5376 missy.kern@ikcpartners.com
<br />Summary Of Qualifications
<br />&Over 25 years experience as an Information Systems professional.
<br />&Over 35 years experience working in the Building Industry.
<br />&Certified Novell NetWare Administrator, Certified Software Manager and Accela Certified Partner.
<br />&Proven effective management skills with involvement in departmental management decisions.
<br />&Exceptional focus and follow-through abilities. Innovative thinker, creative, and resourceful.
<br />&Strong troubleshooting and problem-solving skills.
<br />&Detail-oriented, multi-tasker with strong organizational skills.
<br />&Outstanding dedication to customer service and client relations.
<br />Professional Experience
<br />IK CONSULTING, LLC, Tucson Arizona
<br />Managing Partner May 2002 to Present
<br />&Partner in consulting firm that provides business process analysis, configuration (including items such as
<br />workflow, inspections, form design, event, scripts, user defined data, fees, etc.), data conversion, reports,
<br />testing and training for various software systems, including the Accela Civic Platform.
<br />&Manage migration and conversion of data from Accela legacy platforms to the Civic Platform, as well as
<br />many legacy mainframe and other databases. Data review and cleanup of existing systems prior to
<br />migration to ensure data integrity and usability.
<br />&Design and develop custom reports for documents, memos, letters, permits, workload, statistical/monthly
<br />counts, financial, and workflow data using Access, SSRS and/or Crystal Reports.
<br />&Work closely with other vendors to integrate additional solutions with the Accela Civic Platform, such
<br />as IVR, GIS, Mobile and Financial systems.
<br />&Training courses offered for the Accela Civic Platform in the following areas: User/Utilization,
<br />Administration, Core Team, Database Schema and Reports, Accela Mobile Office, Accela Citizen Access
<br />Administrator and Customer Service.
<br />CITY OF PEORIA, Peoria, Arizona
<br />Contract Management Analysis February 2003 to December 2009
<br />and
<br />SYSTEMS TECHNOLOGY GROUP, INC., Phoenix, Arizona
<br />Contract Staff for City of Peoria Information Technology January 2010 to December 2010
<br />&Responsible for the Engineering Department Permits Plus record types, documents, and necessary
<br />programming for new processes as well as maintenance of existing process types for fee increases and/or
<br />new fee processing.
<br />&Creation of all reports and forms necessary for daily business, management of workload, and financial
<br />comparisons.
<br />&Key staff responsible for the analysis, configuration, process mapping and testing of the new processes
<br />created in Accela for the Engineering Department.
<br />&Instrumental in the mapping process for migration from legacy platform to Accela for the Engineering
<br />Department, and assistance with three (3) other departments at critical times.
<br />&Creation of over 100 custom reports, letters, documents, and permits for utilization by staff and
<br />management utilizing Crystal Reports for multiple departments in the City.
<br />&Provide assistance with the scripting and testing, as necessary.
<br />&Creation of custom user documentation for training purposes. Conducted User/Utilization training.
<br />&Provide custom documentation and training for key staff for Reporting, Queries, and other features.
<br />47
<br />
<br />
<br />City Council 13 – 86 10/1/2024
|